Administrative Coordinator 3
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Administrative Coordinator 3
Salary
$2,387.00 - $4,089.00 Monthly
Location
New Orleans, LA
Job Type
Classified
Job Number
OPH/SP/219908
Department
LDH-Office of Public Health
Opening Date
04/15/2026
Closing Date
4/20/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
Learn more about the Louisiana Department of Health (https://ldh.la.gov/)
Join a fast-paced, mission-driven team at the heart of Louisiana's Vital Records system-one of the largest revenue-generating divisions in the Department of Health. As anAdministrative Coordinator, you'll play a critical role in delivering essential services to the public, serving as a trusted point of contact for vital records information, and ensuring the accuracy and integrity of life event documentation across the state. If you're detail-driven, customer-focused, and ready to grow within a high-impact public service role, this is your opportunity to make a meaningful difference.
An ideal candidate should possess the following competencies:
Accepting Direction:The ability to be open and willing to follow guidance or instruction
Following Policies and Procedures:The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Thinking Critically:The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
Minimum Qualifications
Two years of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168060) .
Job Duties and Other Information
Job Duties:
Assist walk-in customers requesting vital records by reviewing applications, verifying identification and legal authority, processing payments, and ensuring compliance with Vital Statistics laws and confidentiality requirements.
Provide accurate information to the public regarding services, fees, and record access, while routing requests and correspondence to the appropriate units and returning incomplete submissions with explanations.
Maintain and track certified and express mail, update records in the LEERS system, reconcile bank note usage, and manage document storage and destruction in accordance with retention schedules.
Deliver high-volume call center support by answering inquiries, researching request statuses in LEERS, routing calls appropriately, and documenting messages and requests for follow-up.
Create and process cases for mail orders, prepare and send informational packets, assist with the issuance of complimentary birth certificates, and train staff on customer service standards and telephone etiquette.
Process and review vital event registrations (birth, death, marriage, divorce, and paternity acknowledgments) for accuracy and completeness, resolving discrepancies with external partners and maintaining organized records.
Issue, accept, and record marriage licenses; provide guidance to officials and the public; ensure proper handling of funds; and support overall operations through reporting, training participation, and special projects.
Position-Specific Details:
Location:Office of Public Health / Bureau of Vital Records / Orleans Parish
Appointment Type: This position will be filled as a Probationary appointment
Cost Center: 3262307310
Position Number(s): 72108
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
For information on how to check your application status and understand status updates, please clickHERE (https://ldh.la.gov/assets/docs/hr/Forreferenceonly/LDH-Application-Status-Guide-4.2026.pdf) .
Contact Information:
Shambrielle Pooler
Shambrielle.Pooler@la.gov
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477
This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.
LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
Information on the Louisiana Works, Louisiana Rehabilitation Services is available here (https://www.laworks.net/workforcedev/lrs/lrs_rehabilitation.asp) .
LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce, and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?
I resist direction, ignore feedback, and need reminders to complete tasks.
I follow direction with reminders and often need clarification or support.
I follow direction reliably, adjust to feedback, and complete tasks on time.
I adapt quickly, follow through, and help others adjust as needed.
02
ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03
FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
04
FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?
I miss key details or oversimplify information, and my conclusions may not be based on evidence.
I try to analyze information, but I may overlook the relevance or credibility of my sources.
I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.
06
TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please @type "N/A" if no immediate family members are employed by LDH.
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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