Doorperson - The Drake Hotel

Hilton • Chicago, IL • 4h ago

The iconic Drake Hotel Chicago is seeking its next talented Guest Service Agent. With 535 guest rooms, this historic property is ideally located along the Magnificent Mile in the prestigious Gold Coast neighborhood, surrounded by premier shopping, dining, and nightlife.

A Doorperson is responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Doorperson, you would be responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet arriving and departing guests, direct traffic at the main entrance and offer luggage assistance to guests

Read luggage tags and provide claim tickets for accurate delivery of guest items

Retrieve, move, place and store guest items including, but not limited to, packages, luggage and boxes from vehicles and the luggage storage area

Arrange guest transportation (i.e. taxi cabs), as needed

Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner

Schedule: Open Availability: Days, Mid-Shift, Nights, Weekends and Holidays

Pay Rate: $15.75/Hour

What are we looking for ?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton ?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Doorperson - The Drake Hotel

Location: null

Requisition ID: HOT0CHB9

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

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