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Customer Support Specialist 2

PDS Defense • Miami, FL • 4h ago

Call Center/Customer Service

Customer Support Specialist 2 Miami, FL Posted: 4/13/2026

Job Description

Job ID#:

216617

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

PDS Defense, Inc. is seeking a Customer Support Specialist 2, in Miami, FL. Job ID#216617

Job Description:

Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.

Position Responsibilities:

Reviews of customer purchase orders to assess requirements.

Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

Performs research in Cardex (ERP) to potentially resolve order issues.

Reviews and actions open orders that are pending resolution.

For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

Monitors / Expedites orders with high complexity and urgency.

Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.

Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.

Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills/Experience):

6 or more years of related work experience

Experience in Program Management and/or Customer Support

Experience working with SAP system

Strong problem-solving skills

Ability to manage multiple and competing priorities

Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.

Preferred Qualifications (Desired Skills/Experience):

Experience in aerospace hardware sales

Knowledge of the aerospace/aviation industry

Outstanding communication skills, verbal and written

Proficiency in numeric reasoning and mathematical skills

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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