Administrative Assistant II - Ophthalmology Clinic

Beth Israel Lahey Health • Boston, MA • 2d ago

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary: Provides administrative support to physicians in their clinical practice, academic and research roles in our busy Ophthalmology department at our main hospital campus. This role is 40 hours, Monday through Friday.

Job Description:

Essential Responsibilities:

Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.

Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.

Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.

Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.

Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.

Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.

Obtains authorization for radiologic exams as needed.

Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.

Participates in and is responsible for special projects and process improvement initiatives as requested.

Required Qualifications:

High School diploma or GED required. Associate's degree preferred.

1-3 years related work experience required.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

Healthcare experience.

Competencies:

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Similar Jobs

Pharmacy Operations Manager

Walgreens • Whitman, MA • 3h ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patie...

3h ago

Go to Apply

Manager, Strategy & Operations, Global Medical Affairs Oncology

Takeda Pharmaceuticals • Boston, MA • 3h ago

Hospital & Medical

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (...

3h ago

Go to Apply

Administrative Coordinator II - Physical Medicine & Rehabilitation - Boston

Tufts Medicine • Boston, MA • 7h ago

Hospital & Medical

Job Profile Summary ?This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Admin...

7h ago

Go to Apply

Electrical Design Technician: Energy and Power

Jacobs • Boston, MA • 9h ago

Hospital & Medical

The energy industry continues to evolve, with ongoing investment across power generation, transmission, distribution, and industrial energy infrastructure. Jacobs is expanding its Energy & Power Solutions team to sup...

9h ago

Go to Apply

Medical Consultants - Contractor - DDS-Everett

State of Massachusetts • Everett, MA • 11h ago

Hospital & Medical

THIS IS A CONTRACTED, NON-BENEFIT POSITION We are seeking a highly motivated and knowledgeable Medical Consultant to join our dynamic team. MassAbility, Disability Determination Services has openings for Massachusetts bo...

11h ago

Go to Apply

Forensic Psychologist

State of Massachusetts • Brockton, MA • 11h ago

Hospital & Medical

The Department of Mental Health (DMH) is seeking an experienced Forensic Psychologist who will provide forensic services and evaluation to individuals with mental illness and substance abuse who become involved with the...

11h ago

Go to Apply

Physician Administrative Assistant, Pulmonary

Beth Israel Lahey Health • Milton, MA • 19h ago

Hospital & Medical

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Position provides administrative support to physicians in their clinical, academic and/or leadership role....

19h ago

Go to Apply

Staff Nurse

Dana-Farber Cancer Institute • Foxborough, MA • 20h ago

Hospital & Medical

This is a 32 Hour/week position The Oncology Registered Nurse is focused on patient assessment, patient education, the coordination of care, administration of therapy, symptom management and supportive care for the Oncol...

20h ago

Go to Apply

Registered Nurse (RN)

Athena Health Care Systems • North Easton, MA • 20h ago

Hospital & Medical

Southeast Rehabilitation & Skilled Care Center in North Easton is looking for full-time and part-time Registered Nurses! Openings on all shifts and include an every other weekend rotation. Weekly pay ranges from $42...

20h ago

Go to Apply

Physical Therapist (PT)

Genesis Healthcare • Westford, MA • 22h ago

Hospital & Medical

Overview FULL-TIME PHYSICAL THERAPIST (PT) FULL-TIME PHYSICAL THERAPISTS EARN UP TO 60.00/HR - ASK ABOUT OUR MOD COMP PROGRAM! NEW GRADS & EARLY CAREER PT'S (0-2 YEARS) ASK ABOUT OUR $50K NEW GRAD INCENTIVE BONUS! At...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.