Coordinator OTC Hotel Accounting

Hilton • Memphis, TN • 2d ago

This role is based at our corporate office in Memphis, TN

Exceptional Hospitality Starts with You

This is your chance to be part of a Finance team that serves as a critical business partner, supporting global financial performance across accounting, tax, forecasting, risk management, and asset management. As a Coordinator, OTC Hotel Accounting, reporting to the Team Lead, OTC Hotel Accounting, you will manage incoming Help Desk calls, emails, and voicemails. Your responsibilities will include researching and resolving accounts receivable and guest disputes. These disputes are transient in nature. You will also post payments received from Group Catering and Event Sales clients in the advance deposit database. Additionally, you will process guest refunds and support collections activities as needed.

What you'll do during a typical day:

Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation.

Engage hotel teams to help identify issues, resolving disputes, and obtaining client information.

How you'll collaborate with others:

Collaborate with hotel teams to gather information, resolve discrepancies, and support dispute resolution.

Partner with the Team Lead and team members to review and process required adjustments.

Work cross-functionally with finance and corporate teams to ensure, accurate account resolution.

What It Takes to Make the Stay

You have these minimum qualifications:

Two (2) years of work experience in a corporate environment

Knowledge of business mathematics, including calculating percentage changes and weighted averages

Core understanding of Microsoft Excel, including manipulating spreadsheets

It would be useful if you have:

Call Center experience

Hospitality background

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Generous paid time off (PTO) - Recharge, relax, and take time for what matters most

Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune . With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.

Job: Finance and Accounting

Title: Coordinator OTC Hotel Accounting

Location: null

Requisition ID: COR015QM

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

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