Account Management Senior Specialist

Southern California Edison • Tulare, CA • 4d ago

Join the Clean Energy Revolution

Become an Account Management Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll represent SCE and provide account management support/consultative sales to our mid-size commercial and industrial customers through resolution of customer care concerns including billing and outages, promoting SCE's Integrated Demand-Side Management (IDSM) programs, supporting Transportation Electrification (TE) and Distributed Energy Resources (DER) initiatives and driving customer satisfaction through telephone and virtual communication methods. As an Account Management Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

Negotiates and enforces customer contracts and contract revisions.

Collaborates with marketing, technical sales, product, and legal to ensure successful execution of new programs and services.

Promotes product development activities to prospective and existing customers and provides customer feedback to product development for continuous improvements.

Maintains up-to-date customer records including customer interactions, profiles, and account management activity.

Manages all day-to-day sales efforts including development, qualification, and execution of sales opportunities through cold-outreach (direct/indirect) and introductions.

Reviews and analyzes performance data as compared to peer set or competitors to gain insight into improvements required.

Maintains and retains existing customers by proactively reaching out to existing accounts on a regular basis. Maintains ongoing customer relationships using account management principles to ensure customer satisfaction and develop future opportunities.

Develops forecasts for accurate weekly, monthly, and quarterly targets.

Oversees the mass analysis of customer bill impacts resulting from rate changes (i.e., NKAs).

A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other @types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

Five or more years of experience in account management.

Preferred Qualifications

Bachelor's degree in Marketing, Engineering, Business, Economics, or a related field

Experience working with agricultural customers (e.g., growers, processors, irrigation districts) with an understanding of ag operational and seasonal dynamics

Knowledge of the San Joaquin Valley, including regional water considerations, agricultural load profiles, and economic drivers

Experience with CRM (Customer Relationship Management) and enterprise systems such as C4C, SAP, and/or Salesforce

Strong relationship-building, communication (verbal and written), and negotiation skills

Experience working with energy efficiency programs

Experience working in the utility industry

Experience developing and executing business plans, integrating work across functions, managing risk, and delivering high-quality internal and external customer service

Project management experience

Additional Information

This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.? Unless otherwise noted, employees are required to work and reside in the state of California.? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

Visit our Candidate Resource (https://www.edisoncareers.com/page/show/candidate-resources) page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The primary work location for this position is Tulare.

Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.

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