Salesforce Field Service Administrator
Location SC, Williston
Department Information Technology
Employment Type Full Time
Crane Payment Innovations is the leader in world class automated payment solutions. We partner with businesses to provide payment experiences that set new and innovative standards for consumer convenience, security and reliability. We are excited to explore new ways every day to improve how millions of people across the globe can make their payments in a way that fits with their lives. Our global engineers develop products and deliver innovative solutions in currency validation technologies, cash management systems, digital payment technologies, mobile applications, security and digital advertising. We offer a range of devices for bill and coin validation, cash recycling and dispensing systems, IoT applications for our enterprise-level connected products and services, and software applications to integrate sensory hardware to machines and networks.
At CPI you will become a valuable part of an inclusive culture of collaboration and innovation with the support of over 2,000 associates working in one of our 15 offices across the world. If you want to have a hands-on global impact on payment solutions, we want you to join our team as a Salesforce Field Service Administrator This is a full-time remote position reporting from our Malvern, Pennsylvania office.
Primary Function
The Salesforce Field Service Administrator will be responsible to understand CPI business metrics, KPI's, challenges and help design and implement effective solutions in the form of process changes and or leveraging existing applications/tools. The Salesforce Field Service Administrator will provide hands-on expertise with Salesforce and will help with analysis, design and delivery. The role will also provide guidance, expertise, and internal consultancy to IT teams (ERP, Salesforce, Data & Analytics) and cross-functional teams (Sales, Service, Marketing, Supply Chain).
Responsibilities and Duties
Gain intimate knowledge of the business and the organization's culture to design and build solutions that are aligned with key objectives and future goals of the organization.
Provide thought leadership on improving operationsthrough the use ofnew or underutilized Salesforce features
Define and implement best practices for operational salesforce usage and implement solutions/applications with necessary customizations and integrations
Define the standards for monitoring the overall health of operational processes and underlying systems with reports, dashboards, queries, and other relevant tools
Develop and customize Salesforce Field Service Lightning solutions to meet business needs.
Configure key FSL components such as work orders, service appointments, and scheduling optimization.
Build and maintain custom Apex classes, triggers, and Lightning Web Components (LWC).
Integrate FSL with other systems and third-party applications.
Collaborate with business analysts and field teams to gather and refine requirements.
Optimize the FSL mobile app for field technicians.
Develop and maintain up-to-date technical, functional and process documentation.
Stayup-to-datewith Salesforce releases and ensure compatibility with FSL configurations
Qualifications and Required Skills
Bachelor's degree in Computer Science, Information Technology or a related field.
5+ years hands-on and experience administering or developing within Salesforce
Salesforce Administrator and/or Advanced Administrator Certification
Salesforce Field Service Lightning certification
Salesforce Application, System or Business Analyst certification preferred
Experience withMulesoftpreferred
Physical Requirements of the Job
Office environment; must be able to perform frequent repetitivetasks, andbe able to sit or stand at and operate a computer for up to 80% of the day.
Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required100 %of the day.
Travel to CPI sites when required
Key Attributes for Success
Demonstrated experience & a high-level of comfort with Salesforce automations (Process builders, Apex triggers, Workflows, Visualforce, etc.), CPQ, Managed & Connected applications (Act-On, Docusign, Conga, etc.), Middleware (Mulesoft, Jitterbit, SAP Data Services, RPA, SSIS), Databases & Reporting tools (Qlik, JIRA,SQL,etc.), ERP (SAP, QAD, a plus)
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
Excellent analytical and problem-solving skills and the ability to multi-task in a fast-paced environment
Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities
Results and people oriented with sound judgment-ability to balance other business considerations
Team player - able to work in a matrix organization
Excellent communication skills verbally and in writing
We offer
Competitive salaries
Paid time off
Sick time off
Medical, dental, & vision insurance
Flexible spending accounts
Life insurance and disability benefits
401K with Company contribution
Community involvement
Opportunities to travel and work at our global sites
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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