Retail Customer Service

Sherwin-Williams Company • Newport, KY • 7h ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.This is a full-time multi location role $16.60/HRStore #1032, located at: 2292 Alexandrai Pike, Ste 201 Southgate, KY 41071Store #1568, located at: 180 Plaza Drive Cold Spring, KY 41076Store #1822, located at: 2412 Sarah Lane Cresecent Springs, KY 41017 Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.- Ensure high levels of customer satisfaction through excellent sales service- Assist customers in person and over the phone by determining needs and presenting appropriate products and services- Build productive trust relationships with wholesale and retail customers- Process sales transactions accurately and consistently with policies and procedures- Follow and achieve sales goals on a monthly, quarterly, and yearly basis- Maintain precise work order files and formulas- Pull appropriate products from the sales floor or warehouse- Tint and mix products, as needed, to customer specifications- Stock shelves and set up displays- Clean store equipment- Load/unload delivery trucks- Assist in making deliveries, as needed- Maintain in-stock and presentable condition assigned areas- Remain knowledgeable on products offered and discuss available options- Comply with inventory control procedures- Suggest ways to improve salesMinimum Requirements:- Must be at least eighteen (18) years of age- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future- Must have a valid, unrestricted Driver's License- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodationPreferred Qualifications:- Have at least a High School diploma or GED- Have at least one (1) year of experience working in a delivery, retail, or customer service position- Have previous work experience selling paint and paint-related products- Have previous work experience operating tinting and mixing equipment- Ability to read, write, comprehend, and communicate in more than one language- Ability to read, write, comprehend, and communicate in Spanish #SHWSalesSherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on r ace, color, r eligion, s ex, s exual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. VEVRAA Federal Contractor req

Similar Jobs

Retail Sales Consultant

AT&T • Hamilton, OH • 7h ago

Retail & Hospitality

It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ...

7h ago

Go to Apply

Data Architect - Aerospace, Defense & Mobility - Senior Manager- Consulting - Location OPEN

EY • Cincinnati, OH • 22h ago

Retail & Hospitality

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

22h ago

Go to Apply

Restaurant General Manager (RGM)

Taco Bell • Cincinnati, OH • 1d ago

Retail & Hospitality

Taco Bell Restaurant General Manager (RGM) Ampler dba Taco Bell is seeking a Restaurant General Manager (RGM). SCHEDULE(S): 6:00am - 11:00am 11:00am - 2:00pm 2:00pm - 5:00pm 5:00pm - 8:00pm 8:00pm - 11:00pm 8:00pm - 3:00...

1d ago

Go to Apply