Retail Fulfillment Associate

Macy's • Holyoke, MA • 4h ago

Retail Fulfillment Associate, Holyoke Mall at Ingleside - Flex Holyoke,
MA, United States Part time Schedule \$15.00-\$19.51Hourly Rate
based on job, location, and schedule Job Description Be part of an
amazing story Macy?s is more than just a store. We?re a story. One
that?s captured the hearts and minds of America for more than 160 years.
A story about innovations and traditions?about inspiring stores and
irresistible products?about the excitement of the Macy?s 4th of July
Fireworks, and the wonder of the Thanksgiving Day Parade. We?ve been
part of memorable moments and milestones for countless customers and
colleagues. Those stories are part of what makes this such a special
place to work.? Job Overview As a Fulfillment Colleague, you will play a
key role in creating a seamless and personalized shopping experience for
our omni-channel customers. This role combines sales floor engagement
with back-of-house fulfillment responsibilities - selecting merchandise,
packing and shipping online orders with care, and assisting with
in-store and curbside pickup. You?ll greet customers with genuine
hospitality, resolve issues with professionalism, and ensure each
interaction is smooth and positive. Your attention to detail, teamwork,
and commitment to operational excellence will help drive sales,
strengthen customer loyalty, and support overall store success. This
role goes far beyond just being a behind-the-scenes support colleague.
Here, the customer is at the heart of everything we do - every day, all
day. If you\'re passionate about selling, reaching goals, working as a
team, and creating amazing experiences through genuine hospitality, this
could be the perfect fit for you! How our Fulfillment and Receiving
Colleagues spend their day? Our colleagues begin each day energized and
ready to make an impact. They wear their name badge with pride and greet
teammates with a warm hello. Before getting started, they review their
goals, learn about new products and promotions, and prepare the store
for success. Whether receiving merchandise, tagging items, or organizing
the stockroom, they bring energy and focus to every task to set the day
up for smooth operations and strong results. On the floor, they focus on
the customer - from greeting customers warmly to actively listening and
resolving issues, colleagues build trust through personal, helpful
interactions - on the floor, during curbside pickups, or through timely
and accurate order fulfillment. Throughout the day, they maintain a
shoppable space by recovering the floor and fitting rooms, updating
signs and pricing, restocking merchandise, and supporting any needed
merchandise moves. They always Finish Strong - sharing our Loyalty
program benefits, making sure customers have all they need, and ending
with a sincere thank-you, often walking the package around and using the
customer?s name. Behind the scenes, they wrap up their day by organizing
the stockroom, completing orders, and setting the team up for the next
day?s success. We believe service starts with each other - supporting
one another with honesty, care, and collaboration so we can better serve
our customers and communities. And we know that excellence is a
journey - we strive to improve every day, take pride in our work,
achieve sales goals and learn from each other to deliver individual and
store results. Full-time colleagues are typically scheduled to work 30
or more hours per week, while part-time colleagues are typically
scheduled 12-24 hours per week. All schedules contain weekend shifts as
part of the requirements. Hours are dependent on business needs and
colleague availability. Information regarding hours per week needed for
benefit eligibility purposes can be found here. Who You Are Flexible
availability, including days, evenings, weekends and holidays with
regular, dependable attendance and punctuality Must be able to:
Understand and communicate effectivelywith customers,

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