Summary The incumbent serves as the Assistant Chief, Outpatient Scheduling. The primary purpose of this position is to provide advice to HAS Leadership related to a complex outpatient medical care program. The incumbent is required to maintain in-depth administrative knowledge and possess complex managerial skills to support access for Veterans with medical and mental health needs. Responsibilities The incumbent is responsible for determining and implementing recommendations for improved clinic access, ensuring timely scheduling of routine, urgent and emergent clinical appointments for Veterans, as well as matters related to resource allocation, program development, supervision, managing the scheduling processes, policies, and procedures. Typical work assignments include: The incumbent serves as the medical administration liaison and point of contact for all CBOCs and Call Centers. The incumbent is responsible for the daily program planning, future planning, and administration of CBOC and Call Center operations. The incumbent manages staffing, budgeting, procuring, and training for the CBOCs and Call Centers. The incumbent participates in HAS strategic planning initiatives in collaboration with other members of the HAS Leadership Team. The incumbent prepares scheduling and call center reports and provides presentations to Deputy Chief/Chief, clinical leadership, and RLRVAMC ELT. Monitors and implements process improvement plans for scheduling and call center metrics. The incumbent is delegated authority under the Deputy Chief to make procedural changes, decisions, workload assignments and commitments within the section. The incumbent assigns work requirements to ensure adequate coverage/staffing is available, coordinates activities, maintains workflow, ensures consistency in system operations, and resolves complex technical work issues not covered by established policies and/or VHA directives. Assures employees receive appropriate training and are knowledgeable and skillfully trained to perform their associated tasks by providing departmental oversight. Ensures that all subordinate staff attend mandated scheduling training. The incumbent is directly responsible for the personnel management and program management of CBOC and Call Center operations at the RLRVAMC. Specifically, this involves planning, directing, completing, and controlling assigned projects, as well as ensuring compliance with VHA directives, handbooks, etc. in carrying out patient processing and scheduling activities. The incumbent assists in the oversight and management of multiple Fund Control Points (FCPs) utilized for direct patient processing activities in the section. Work Schedule: Monday - Friday 7:30 AM- 4:00 PM Position Description/PD#: Supervisory Medical Administration Specialist/PD933720 Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required as needed for this position. Telework: Adhoc Remote: Not Available Virtual: Not Available Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID complaint cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/15/2026. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to the GS- 09 grade level or equivalent pay band in the Federal service performing the following duties: Examples of specialized experience include but are not limited to: required to maintain in-depth administrative knowledge and possess complex managerial skills to support access for Veterans with medical and mental health needs. The incumbent is responsible for determining and implementing recommendations for improved clinic access, ensuring timely scheduling of routine, urgent and emergent clinical appointments for Veterans, as well as matters related to resource allocation, program development, supervision, managing the scheduling processes, policies, and procedures. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. None- 1 year equivalent to at least GS-9. TRANSCRIPTS REQUIRED You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary but also demands some standing, walking, bending, lifting, and carrying of charts, folders, forms, and miscellaneous supplies to various locations within the HCS for meetings. The incumbent frequently walks to various parts of the health care system including patient care areas. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Education Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. TRANSCRIPTS REQUIRED. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the @context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
