Account Manager / CSR

Adecco US, Inc. • West Chester, OH • 3h ago

Adecco Staffing is looking for a Customer Service Representative for our client in Evandale, OH. This position has many responsibilities that are shared with Account Management.

Role Summary

A specialized Customer Service Representative (CSR) in Evendale, OH who acts as the primary liaison between laboratory operations and onsite teams. This role balances high-level financial administration with technical equipment logistics and direct customer relationship management.

Key Highlights:

Pay Range between $23 to $26 or more based on experience.

Monday through Friday 8:00am to 5:00pm

Comprehensive Adecco benefits package, including:

Medical, dental, and vision coverage

401(k) retirement plan

Life and disability insurance

Training and upskilling opportunities

Detailed Key Responsibilities

Financial & Contract Administration

Level Billing: Perform monthly reconciliations for all GE sites to ensure billing accuracy.

Transaction Processing: Manage the full lifecycle of credits and rebills, ensuring all invoices and quotes align with specific contract requirements.

Vendor Management: Handle purchase orders (POs) and requisitions, specifically managing payment workflows for vendors who do not accept credit cards.

Equipment Logistics & Technical Support

In-Lab Processing: Receive and route equipment based on service status; create VSR requests for external vendor servicing.

Compliance & Scheduling: Coordinate onsite vendor visits with the OSS (Onsite Services) Team to maintain site compliance and prevent service delays.

Tracking & Escalation: Monitor lab transfers and OSS items, escalating delays to leadership to meet turnaround time (TAT) goals.

Advanced Data & System Management

Database Integrity: Set up and maintain complex customer records, including profile updates, ID merges, and equipment move logs.

Reporting: Generate custom data reports for customers regarding funding needs or inventory status.

Quality Control: Review POs and match packing slips to equipment to ensure 100% accuracy during receiving and transfers.

Customer Advocacy & Communication

Direct Representation: Attend customer-facing meetings and participate in conference calls to provide real-time updates on equipment and contracts.

Liaison Duties: Bridge the communication gap between the laboratory technicians and onsite customer teams to resolve conflicts or clarify service needs.

Staff Training: Responsible for onboarding and training part-time or clerical employees on internal workflows.

Qualifications at a Glance

Education: High school diploma (or equivalent).

Technical: Strong Excel/Word skills; ability to learn specialized lab/contract databases.

Mobility: Valid driver's license for potential site-to-site coordination.

How to Apply

To apply, please click on the Apply Now button below and feel free to text our office at 513.731.1661 so we can set up a time for a phone interview.

Adecco Staffing is an equal opportunity employer. Job duties, responsibilities, and activities may change at any time based on business needs.

Pay Details: $23.00 to $26.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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