The Veterinary Operation Manager (OM) is an integral member of the Animal Health leadership team and the ASE Animal Care team. They are expected to act as a senior leader in the Disney Company, an animal health/care specialist in the zoo and aquarium profession, a zoo and aquarium operator with a focus on the guest-animal experience, an engaged partner with park operations, a responsible businessperson, and an involved professional. This senior position in the Disney Animal Health leadership team requires a five-day work week schedule.
What You Will Do
ASE Senior leader
Leadership and demonstration of the 5-keys, Disney leader basics, and the Animal Health Norms & Commitments.
Working in strong collaboration with peers (fellow OMs, others) to achieve results in the day-to-day operation and critical initiatives
Aligning personal, direct reports, and team goals to ASE critical initiatives
Attend ASE Senior Leader meeting
Leader of leader / team leadership responsibility
Direct Report performance and accountability
In addition to 5-keys, Disney leader basics expectations and Animal Health Norms & Commitments, this includes ZM specific roles and responsibilities including, but not limited to, ZM management expectations, and specific tasks such as safety audits, etc.
Accountability for WorkDay process for ZMs and front-line cast
Ensuring that team, ZM and cast commitments align with the ASE strategic priorities
Career development, coaching, feedback for ZMs, Individual Contributors, and cast
Ensuring WorkDay quality conversations are happening on a regular basis at ZM and front-line cast level
Ensuring start, mid and end of year processes and deadlines are met and delivered.
Team leadership and communication
Ensuring feedback, communication, and direction through appropriate venues/mechanisms such as team meetings, email communication, presence in the area, etc.
Ensuring awareness and contribution of important information from a variety of sources
Advocating for appropriate team-based needs
Accountability for safety related tasks focused on specific team
Tier 1 and Tier 2 audit compliance, review, and reaction
Post injury interviews with safety leadership for ASE (eg. ASE Safety leadership meeting monthly)
Quarterly drill compliance
Performance alignment compliance, continuous improvement, and updates on a team-based level
Animal Care / Health
Continuous focus on awareness and improvement of animal well-being
Focus on nutritional, medical, environmental (onstage and backstage), and behavioral management
Collection planning - continuous sustainability and improvement of collections in accordance with AZA and Disney policies/standards
Animal health focus in partnership with a wide variety of partners internal and external to ASE for project-based work
DAK, DAKL, and Seas Master-planning
Project-based work. Capital and non-capital project management, IFP program
Wildlife program
Responsibility for understanding, collecting and advocating for facility improvements/needs in area (SPR, IFP, Capital, expense dollars, etc.)
Partnership with Animal Care project team / ASE LOB for generation of lists of needs and justifications as well as tracking for area specific needs
Ensuring that DACWC site visit identified needs are responded to in an appropriate manner
Maintaining awareness of and compliance to AZA accreditation standards as well as those of other regulatory bodies (FWC, USDA, etc) for DAK, DAKL, and Seas.
Guest-animal experience from the animal health perspective
Awareness and management of short- and long-term show window challenges
Communication of daily operation impacts to senior leadership, ops, and guest/animal experience teams
Setting expectations for quantity and quality of animal health cast on-show engagement
Strong collaboration with the ASE guest-animal experience team
To support day guest and revenue generating experiences
Driving integration and continuing education with trails ops, WE, etc.
Track talks, animal facts, other
Continuous improvement of guest-animal experience
Park ops integration and presence
Communication of daily operation impacts to senior leadership, ops, and guest/animal experience teams
Driving integration and continuing education with local ops front line cast and GEMs
Attendance at DAK VP LoL meetings
Visible presence as a DAK senior leader in the park
Fiscal and labor responsibility
Expenditure of local team budget
Labor tracking and compliance for local team
Professional/organization involvement
AZA managed programs
Participation or leadership at the committee level or higher as appropriate/available
Including professional organizations (e.g. AZA, AAZK, AZVT, AAZV, ACZM, IAAAM)
Conservation involvement as appropriate/available
Required Qualifications & Skills
A knowledge base of veterinary practice, workflow, and terminology.
Excellent organizational and communication skills; adept at scheduling; detail oriented; ability to multi- task in a quickly changing work environment.
Expertise/proficiency in technology/software such as Microsoft Outlook, Word, Excel; SharePoint, ZIMS.
Zoological and aquarium facility experience; knowledge in day-to-day function of zoo and aquarium animal hospitals.
Not required to be a veterinarian. If veterinarian, will not do clinical work.
Five years of successful leadership in an AZA-accredited organization.
Education
Bachelor's degree in a science-related field required.
Additional Information:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .
Job ID: 10147345
Location: Lake Buena Vista,Florida
Job Posting Company: Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
