Sr Operations Manager
Jacksonville, Florida
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Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Manages a team of 15+ associates who are responsible for ensuring non-flood insurance renewals are received and are compliant with requirements of Bank Credit Policy,
including evaluation of insurance accuracy, maintenance of insurance tracking items in multiple systems of record based on requirements, retention in the appropriate repository.
Must be able to identify critical performance metrics and drive process improvement within the business unit.
Responsibilities:
Interfaces with insurance agents, client team partners, credit teams, and clients to ensure world-class documentation accuracy.
Maintains primary responsibility for accuracy of documentation and SOR tracking data, timely delivery of documents, and elimination of controllable re-work.
Ensures procedures are followed and timelines are met.
Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow.
Reviews and recommends new methods and procedures to make daily operations in the areas more efficient.
Manages team performance including associate development, compensation decisioning, and talent planning.
Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements.
Essential Job Functions:
Generate Insurance requirement letters and send to client/agent/broker
Receive/Review incoming insurance policies for compliance with bank and federal guidelines.
Contact client/agent/broker to resolve items out of compliance.
Gives technical advice and guidance to business units and interdisciplinary teams on a project.
Maintain systems of record for continued monitoring of insurance.
Work in a paperless environment and adhere to compliance guidelines.
Professional and positive team player, with ability to promote collaboration, and communicate with impact.
Learn and adapt quickly, hold self and others accountable for high performance standards.
Requirements:
5+ years of operations/management experience in hazard insurance or commercial banking industries
Demonstrated ability to manage multiple processes and workflows simultaneously
Ability to lead and motivate a large team of professionals to achieve metric goals and mitigate risk
Ability to lead through process, technology, regulatory, policy, and procedural change and review
5+ years experience with Commercial Banking or Hazard/Property Insurance
Identifies, develops, and grows talent
Delivers for clients and business partners
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
