Conference Service Manager - Kimpton Epic Hotel

Kimpton Hotels & Restaurants • Miami, FL • 3h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Conference Services Manager (CSM) acts as the liaison between the hotel operations departments and the client. The CSM strives to achieve a balance between executed contracts, service and profitability. Through efficient management, communication and coordination of the conference requirements, the goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio visual provisions, storage and labor fees.

Some of your responsibilities include:

Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments

Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition.

Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client.

Obtain Conference rooming lists, monitors cut-off dates, and obtains rooming lists by the due date and sales contract.

Assist conference clients with off-premise (hotel) details.

Conduct tours for potential and booked clients. (Provide ridiculously personable experiences)!

Provide an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.

Prepare a comprehensive Post Conference Report on all conferences.

Complete and distribute banquet event orders, reports, and correspondence as may be required. Maintain accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate.

Internal Meeting Responsibilities include weekly BEO, sales, and operations meetings, as well as maintaining a local catering sales goal.

What You Bring

1+ years related experience in hospitality industry with solid knowledge of food + beverage and meeting room sets.

Thorough knowledge of property, space, food + beverage offerings and capacities.

High level of creativity, enthusiasm and flexibility.

Well organized, detail orientated and excellent follow-up skills.

Superior writing skills and knowledge of Microsoft Office.

Delphi experience preferred, but not required.

Ability to be yourself, lead yourself, make it count!

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

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