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Customer Service Representative

Aston Carter • New Berlin, WI • 8h ago

Location: New Berlin, WI

Job Type: Full-Time

Department: Customer Service

Position Summary

We are seeking a dependable and customer-focused Customer Service Representative to join our team in New Berlin, WI. This role serves as a key point of contact for customers, providing timely support, order assistance, and issue resolution. The ideal candidate has strong communication skills, attention to detail, and experience working with ERP systems (preferred).

Key Responsibilities

Serve as the primary point of contact for customers via phone, email, and internal systems

Process customer orders, returns, and account updates accurately and efficiently

Enter and maintain customer data in the ERP system and CRM tools

Respond to customer inquiries regarding pricing, product availability, order status, and billing

Resolve customer issues and escalate complex situations as needed

Collaborate with sales, accounting, and operations teams to ensure customer satisfaction

Maintain accurate documentation and follow established service procedures

Support continuous improvement efforts by identifying recurring issues or process gaps

Required Qualifications

High school diploma or equivalent

1-3 years of customer service or administrative experience

Strong verbal and written communication skills

Proficient with Microsoft Office (Outlook, Excel, Word)

Excellent organizational skills and attention to detail

Ability to multitask and work effectively in a fast-paced environment

Preferred Qualifications

Experience using an ERP system (e.g., SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar)

Prior experience in manufacturing, distribution, or order-based environments

Familiarity with CRM systems

Associate's degree or higher

Skills & Competencies

Customer-first mindset

Problem-solving and critical thinking

Time management and prioritization

Professionalism and teamwork

Adaptability to changing priorities

Job Type & Location

This is a Contract to Hire position based out of New Berlin, WI.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Berlin,WI.

Application Deadline

This position is anticipated to close on Apr 23, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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