Branch Banking Opportunities at M&T Bank (2026 Workforce Summit Hiring Event) 4/9/26

M&T Bank • Gambrills, MD • 1h ago

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $34.25 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Pasadena, Maryland, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Accountant

Administrative Office of the U.S. Courts • Washington, DC • 1h ago

Finance, Accounting & Banking

Summary The Accountant position is in the Administrative Office of the U.S Courts, Department of the Administrative Services, Financial Management Office (FMO), Financial Operational Division, Payment Management Branch....

1h ago

Go to Apply

SUPERVISORY ACCOUNTANT

Bureau of Naval Personnel • Annapolis, MD • 1h ago

Finance, Accounting & Banking

Summary You will serve as a SUPERVISORY ACCOUNTANT in the Comptroller Department Budget & Execution Division. of NAVAL ACADEMY. Responsibilities You will perform or advise on work in any of the phases or systems of b...

1h ago

Go to Apply

Senior Accountant

Datavant • Washington, DC • 1h ago

Finance, Accounting & Banking

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the...

1h ago

Go to Apply

Senior Accountant

Datavant • Annapolis, MD • 1h ago

Finance, Accounting & Banking

1h ago

Go to Apply

Principal Finance Analyst

Oracle • Annapolis, MD • 1h ago

Finance, Accounting & Banking

Job Description In OCI Finance, the Spotlights Team plays a critical role in driving financial excellence for OCI's largest business segments and customers. We manage P&Ls, drive financial planning and modeling, and...

1h ago

Go to Apply

Branch Banking Opportunities at M&T Bank (2026 Workforce Summit Hiring Event) 4/9/26

M&T Bank • Arnold, MD • 1h ago

Finance, Accounting & Banking

Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accura...

1h ago

Go to Apply

Branch Banking Opportunities at M&T Bank (2026 Workforce Summit Hiring Event) 4/9/26

M&T Bank • Pasadena, MD • 1h ago

Finance, Accounting & Banking

1h ago

Go to Apply

Branch Banking Opportunities at M&T Bank (2026 Workforce Summit Hiring Event) 4/9/26

M&T Bank • Glen Burnie, MD • 1h ago

Finance, Accounting & Banking

1h ago

Go to Apply

Principal Finance Analyst

Oracle • Washington, DC • 1h ago

Finance, Accounting & Banking

1h ago

Go to Apply

Mortgage Processing Coordinator

U.S. Bank • Washington, DC • 1h ago

Finance, Accounting & Banking

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make bet...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.