Special Servicing Specialist

Bank OZK • Bremen, GA • 4d ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Calling on past due customers to bring outstanding account or loan obligation current.

Essential Job Functions

Communicate with borrowers to obtain payment, using various means of contact such a telephone and letters.

Document all collection actions taken, such as telephone conversations, alternative financial arrangements, letters mailed, etc., within the system of record.

Adhere to a regimented talk-off call script outlined by leadership, utilizing urgency and respectful conversation to bring the customer's past due account current by receiving a payment.

Locate customers with whom the Bank has lost contact using various skiptracing methods.

Utilize tactful and resourceful probing methods that will lead to the location of the customer and/or asset.

Utilize effective communication skills and various forms of persuasion to present a positive Bank image in an already negative situation.

Utilize methods of collection under terms of the contract, depending on the feasibility and applicability of each case if initial collection attempts do not secure required payments.

Maintain positive relations with all customers, discussing sensitive personal financial circumstances in a frank, yet tactful manner, maintaining the Bank's image.

Adhere to the Standard Operating Procedures and follow all federal, state and municipal collections laws, to include the Fair Debt Collections Practices Act (FDCPA).

Make a minimum of 15 calls per hour.

Maintain good punctuality and attendance at work.

Follow Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

Working knowledge of federal, state and municipal collection laws.

Knowledge of general banking principles.

Strong internal and external customer service skills.

Good analytical and problem solving skills.

Excellent communication skills both verbal and written.

Ability to multi-task and adapt to change.

Ability to work under general supervision.

Ability to work well with others in a team environment.

Ability to work well under pressure and with exacting deadlines.

Ability to maintain confidentiality of all customer and bank records and information at all times.

Ability to respond to requests and demands professionally and promptly.

Ability to demonstrate empathetic listening skills.

Ability to diffuse customer dissatisfaction.

Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

Basic Qualifications

High school diploma or equivalent.

Minimum 6 months customer service experience, required.

Minimum 1 year experience with computer skills including Microsoft Word and Excel, required.

Prior collection experience or working in a call center, preferred.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

LI-JS1

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Customer Service Representative

Arrow Exterminators, Inc. • Douglasville, GA • 9h ago

Management & Administrative

Douglasville, GA, USA | 1005 - Midtown GA | 18.00 per hour | Full Time Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service s...

9h ago

Go to Apply

Customer Service Associate

Walgreens • Villa Rica, GA • 9h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

9h ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Hiram, GA • 9h ago

Retail & Hospitality

176782BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

9h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Hiram, GA • 9h ago

Retail & Hospitality

176779BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

9h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Dallas, GA • 10h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

10h ago

Go to Apply

CDL Truck Driver

Roehl Transport • Carrollton, GA • 1d ago

Trucking & Construction

You'll have predictable and consistent home time with a set schedule in our Van 7/4, 7/3 HOMEtime PLUS ( https://www.roehl.jobs/Driving-Jobs/Resources/hometime_plus ) fleet. In this fleet, you'll drive 7 days and then be...

1d ago

Go to Apply

CDL Truck Driver

Roehl Transport • Villa Rica, GA • 1d ago

Trucking & Construction

1d ago

Go to Apply

CDL Truck Driver

Roehl Transport • Dallas, GA • 1d ago

Trucking & Construction

1d ago

Go to Apply

Housekeeping Manager

Haralson Nursing & Rehabilitation Center • Bremen, GA • 1d ago

Retail & Hospitality

The Direcor of Housekeeping position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Unit in accordance with direction from the Regional Manager, Vi...

1d ago

Go to Apply

Janitorial Maintenance

Pilot Company • Villa Rica, GA • 1d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $12.50 - $18.23 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.