WSP is initiating a search for Vice President, Project Management to support our Tolling Operations Team!
This role will work out of our Richmond, VA office.
JOB SUMMARY
The Project Manager is the day-to-day contact person for all customer service center (CSC) operations matters and shall be responsible for the overall management and delivery of the CSC related work. Primary responsibilities include overseeing a large-scale project including multiple solutions and subcontractors while ensuring that the required scope is delivered in accordance with the contract and budget.
DUTIES AND RESPONSIBILITIES include some or all of the following. Management may assign other duties as needed.
Act as the contact for the client and manage the customer relationship while reporting on project status
Develop project plans that identify resource and budgetary needs to achieve project objectives in planned timeframes
Manage requirements, issues, and risks to ensure the project meets financial objectives, and client expectations
Manage suppliers and subcontractors
Provide leadership for the project team by building and motivating team members to meet project goals, adhering to responsibilities and project milestones
Manage the day-to-day project activities and resources and lead the project team meetings
Seek and evaluate change-requests and administer a change control registry for tracking the submission, coordination, review, evaluation, categorization, and approval for release of all system changes
Manage and document client-driven scope changes and enhancements, assess impact and initiate appropriate actions such as internal communications, estimate/schedule/work plan revisions, change documentation, and amendment preparation
Manage and document internal contract changes that affect booking, cost, or margin and coordinate with Project Coordinators
Review project and/or operations costs, including accruals, at least on a monthly basis, and coordinates with Project Coordinators and the finance department as needed
Validate, revise, and update scope of work and time requirements of the contract
Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues communicating to executive management
Manage weekly, monthly and requested meetings, providing agendas, presentations, materials and meeting minutes
Adhere to project requirements for operating, staffing and reporting
Manage ongoing quality control and participate in quality issue resolution
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Strong customer relationship management skills
Ability to manage project costs and meet margin goals
Ability to assess and manage project risks
Ability to manage contracts and claims
Ability to assess and coordinate change management activities
Strong written and verbal communication and presentation skills
Strong attention to detail and organization skills
Strong leadership skills
Should possess an above average skill, ability, and knowledge of PC computers. The ability to develop, create, and utilize spreadsheet software (Microsoft Excel) and word processing software (Microsoft Word) on a daily basis. The individual should possess the skills and ability to learn and utilize new software products as introduced by the organization
Available to travel estimated at 25% annually
PHYSICAL DEMANDS
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to adhere to attendance requirements
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk, and stand
Vision for reading, recording, and interpreting information
Frequent speech communication, hearing and listening to maintain communication
Daily use of computer and keyboard, standard office equipment and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
SUPERVISORY RESPONSIBILITIES
This position is responsible for the overall direction, coordination, and evaluation of project team members and subcontractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
EDUCATION AND/OR EXPERIENCE
Should meet or exceed the following:
12+ years of relevant experience
Bachelor's degree in Business, Engineering, or related field
Five (5) years' experience in the toll industry or other related customer service operations environment
Project Manager for at least one (1) tolling customer service center operation
Project Manager for at least one (1) project of $10 million or more annually
Project management certification such as PMP desired
LI-MC1
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
