Overview
Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we've been committed to improving peoples' lives and making the world a better place-one customer, one business, one innovative leap at a time. Come join our journey!
Responsibilities
https://www.youtube.com/watch?v=0tMgKm_71qs
( by clicking this link you are being referred to an external site that is not part of Panasonic )
Meet the Recruiter: (https://www.linkedin.com/in/ambersmallwood) Amber Smallwood
What You'll Get To Do:
The Warehouse Coordinator oversees day-to-day cross-dock activities for a designated customer account, ensuring accurate and timely receipts, pre-shipments, and shipments. This role acts as the single point of contact for the customer's orders and documentation, coordinates dock and carrier activities, reconciles paperwork in the WMS/TMS, and routes invoices and billing support to the correct internal department. Success in this role requires attention to detail, a strong sense of ownership, and effective communication with warehouse operations, carriers, customer service, and finance.
Key Responsibilities
Customer Account Ownership
Serve as the primary operational contact for the assigned customer account; maintain current SOPs, routing guides, labeling, and documentation requirements.
Monitor order status end-to-end (receipt ? staging/pre-ship ? outbound), proactively communicate exceptions and resolution plans to internal teams and the customer (as applicable).
Receipts (Inbound)
Review receipt alerts and pre-advise the dock on trailer/container arrivals and priority handling.
Verify inbound documentation (BOL, packing list, manifest); reconcile quantities and condition; escalate discrepancies per SOP.
Ensure floor-load / palletized receipts are processed per cross-dock standards; coordinate quality holds or damage pictures as required.
Update WMS with receipt details, exceptions, and timestamps; ensure proper labeling and staging location assignment.
Pre-Shipments & Staging
Plan and coordinate pre-shipment staging by carrier, route, destination, and cut-off time.
Sequence workload with the Warehouse Lead to meet departure windows and maximize dock utilization and throughput.
Verify freight identification, count accuracy, and readiness (labels, documents, special handling) before load-out.
Maintain a live pre-ship queue, highlighting hot orders, reships, and special projects.
Shipments (Outbound)
Create/verify shipping documents (BOL, labels, packing lists, export documents if applicable); ensure compliance with the customer's routing guide.
Confirm carrier appointment and material pick-ups.
Confirm loads in WMS/TMS, capture POD data, and close out loads on time; escalate late risks early.
Documentation & Invoice Routing
Compile shipment backup (BOL, POD, accessorial approvals, detention notes) and submit to the appropriate internal department (Finance/AP/AR or Billing) per SOP and cut-offs.
Validate charge codes and cost allocations when required, flag anomalies to Finance for review.
Maintain a clean, auditable document trail in shared folders/SharePoint/WMS.
Inventory & Data Accuracy
Perform weekly physical inventory; reconcile discrepancies with inventory control or leads.
Ensure real-time and accurate WMS data entries (receipts, staging, outbounds, status changes).
Support audits (CTPAT/OSHA/5S/internal) with timely records and corrective actions.
Communication & Continuous Improvement
Provide daily cross-dock status updates to operations leadership (backlog, risks, carrier issues).
Participate in root-cause analysis for service failures; propose and implement process improvements to reduce touches and dwell time.
Support training of associates on customer-specific SOPs and documentation standards.
Qualifications
What You'll Bring:
Education & Experience:
Required:
Bachelor's degree or equivalent work experience.
Warehouse and distribution experience, preferably within cross-dock or high-throughput environments.
Experience in inventory control and material coordination.
Working knowledge of WMS/TMS systems and end-to-end warehouse operations.
Proficiency in MS Office, especially Excel, with strong reporting skills.
Strong written and verbal communication skills; ability to coordinate effectively across warehouse, carriers, customer service, and finance teams.
Proven accuracy in documentation and data entry; detail-oriented and deadline-driven.
Experience managing customer-dedicated accounts and route guides.
Familiarity with ASN/EDI, Bills of Lading (BOL), packing lists, PODs, and OS&D processes.
Demonstrated ability to work collaboratively across departments.
Bilingual (English/Spanish) required.
Ability to work on a flexible schedule based on operational needs.
Core Competencies
Customer focus and account ownership
Time management and prioritization in fast-paced operations
Problem solving with appropriate escalation judgment
Data accuracy and documentation discipline
Cross-functional collaboration and professional communication
Adaptability to change volumes, priorities, and cut-off times.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to read, talk and hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee may be frequently exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate. Flexible work hours more than regular work hours, may be required in order to meet business needs. Required use of PPE per safety policies; adherence to all OSHA and site safety rules.
Benefits & Perks - What's In It For You:
Panasonic prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
Annual Bonus Program - Opportunity for an annual performance-based bonus.
We Take Opportunity Seriously:
At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
?We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!?
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.
Thank you for your interest in Panasonic.
LI-AS1
REQ-154414
