Description:
The Opportunity
Mr & Mrs Smith is entering an exciting new phase of B2B distribution growth in the US. We are hiring a senior, external-facing travel partnerships manager to support the launch and long-term success of our US travel advisor distribution channels, while helping shape our longer-term approach to advisor-led distribution. This role will be the primary US-based point of contact for travel advisors and key distribution partners. It is a high-impact position, suited to someone comfortable operating autonomously, representing the business with credibility, and owning complex partnerships end-to-end. Alongside driving near-term commercial performance, the role will bring senior perspective and subject-matter expertise to help the business evaluate and prepare for future advisor-facing distribution opportunities.You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines canopen the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
Partner Relationship & Account Management
Act as the primary relationship owner for priority US distribution partners, working closely with partner business development and sales teams to drive adoption, engagement, and sustained growth.
Build, manage, and grow relationships with US travel advisors, positioning Mr & Mrs Smith as a preferred luxury accommodation partner.
Represent the Mr & Mrs Smith brand externally across the US advisor community, including at industry events, training sessions, and partner forums.
Operate as a trusted commercial partner to advisors, supporting them to maximise performance and long-term value.
Support the successful onboarding and activation of Mr & Mrs Smith across advisor channels, ensuring advisors are fully enabled and confident from day one.
Partner Growth & Channel Development
Identify opportunities to optimise distribution, product positioning, and sales strategies across partner channels.
Use partner insight and market feedback to inform priorities and unlock incremental growth opportunities within the US advisor ecosystem.
Lead the optimisation of the Mr & Mrs Smith hotel portfolio across advisor-facing distribution channels, ensuring the right properties are available through the right routes to meet advisor demand and commercial objectives. Partner with hotel partnerships, curation, and distribution teams to shape portfolio strategy, balancing reach and performance while continuously refining the portfolio based on market insight and advisor feedback.
Advisor Distribution Development
Act as the internal subject-matter expert on advisor-facing distribution systems, bringing perspective on how tools such as GDS are used by US travel advisors.
Support the business in evaluating the role these channels play within Mr & Mrs Smith's broader distribution strategy, balancing advisor needs, commercial trade-offs, and operational readiness.
Partner cross-functionally with technology, hotel partnerships, distribution, and operations teams to ensure the business is prepared to support advisors across emerging or evolving channels.
Develop scalable training, sales materials, and enablement approaches that can be adapted across multiple advisor-facing platforms as the channel evolves.
Performance Analysis & Reporting
Track and report on channel performance, advisor engagement, and commercial outcomes.
Provide clear, actionable insights to senior stakeholders, highlighting wins, challenges, and growth opportunities.
Use data and partner feedback to continuously refine strategy and execution.
Qualifications:
Experience Required:
-Senior-level partnerships, account management, or commercial background within the travel industry, ideally with exposure to US travel advisors or agency networks and B2B distribution channels.
Commercial ownership of partner-led distribution, with responsibility for revenue growth, partner performance, and long-term value creation.
Experience working with travel advisor distribution systems (e.g., GDS or similar platforms), with an understanding of advisor workflows, enablement, and adoption from a partnerships or commercial perspective.
Regular external representation of a brand to senior stakeholders, including sales pitching, training delivery, and commercial presentations.
Comfortable owning complex initiatives end-to-end, operating independently from planning through to execution, and using performance data and KPIs to inform decision-making.
Excellent communication, negotiation, and relationship management skills, with confidence in influencing senior external partners.
Comfortable operating as a senior individual contributor, without direct reports, while working cross-functionally across the business.
Highly organised and self-motivated, with the ability to manage a fast-paced, remote workload.
Willingness and ability to travel within the US and internationally as required.
Passion for boutique hotels, luxury travel, and experiential hospitality.
Clean driving license.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Primary Location: US-IL-Chicago
Organization: Mr And Mrs Smith (Americas)
Pay Basis: Yearly
Job Level: Full-time
Job: Sales
Req ID: CHI015216
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
