IT Operations Field Analyst (Dallas, TX) - Austin Industries

Austin Industries • Dallas, TX • 1h ago

Description

Austin Industries is one of the nation's largest, most diversified U.S.-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every @type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial.

Austin Industries has an outstanding opportunity for an IT Operations Field Analyst at our corporate headquarters in Dallas, Texas . The IT Operations Field Analyst is responsible for coordination of all circuits at all Headquarters, offices and jobsites of all Austin operating companies. Coordination and installation of all IT equipment: including but not limited to, networking equipment, network cabling, Audio/Video Equipment for offices and jobsites at all Austin operating companies.

Responsibilities:

Connectivity and ISP Management:

Coordinate with Internet Service Providers (ISPs) for pricing, installation, and support of circuits at headquarters, offices, and jobsites

Maintain network connectivity across all Austin sites

Leverage SD-WAN portal for ISP troubleshooting and support

Manage cellular data plans and equipment for site connectivity

Procure, set up, and manage Starlink installations

Site and Jobsite Support:

Ensure timely setup of technology for new jobsites to support operational success

Install, configure, and demobilize IT equipment at all sites

Configure and maintain jobsite printers

Manage onsite equipment for all asphalt plants

Travel to jobsites as needed

Infrastructure and Network:

Coordinate trailer design for cabling and network equipment security

Collaborate with the Network Team for programming and configuration of network equipment

Participate in the design and implementation of future infrastructure systems and services

Device and Technology Management:

Support and implement various devices (e.g., iPads, FLIR One cameras)

Procure, set up, and maintain all conference room technology

Documentation and Process Management:

Create and maintain documentation for SOPs and system designs

Update and maintain Jobsite Setup Smartsheet

Manage and update day-to-day tickets in Jira

Vendor and Financial Coordination:

Maintain effective communication with vendors, peers, and jobsites

Assist Accounts Payable with billing for circuits, routers, and vendor services

Planning and Evaluation:

Confer with Project Managers to analyze jobsite technology requirements.

Research, evaluate, recommend, and implement new technologies.

Qualifications:

A bachelor's degree in computer technology, information systems, or related field preferred

2-5 years of experience in the field or in a related area

Familiar with a variety of the field's concepts, practices, and procedures

Proven problem-solving skills with the ability to resolve real-world technology challenges

Value-minded, resourceful, and capable of making sound judgment calls

Excellent time management and prioritization abilities in a fast-paced environment

Excellent communication (written and verbal), analytical, customer services, and interpersonal skills

Requirements:

Experience with SD-WAN, Intune, Cisco configuration, Ticketing Systems, Construction Field Technologies, Cost Controls, Audio\Visual Solutions.

This role will require travel locally and across the US to job sites, Operation Groups, and for training or additional certification may be required on occasions.

Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Benefits & Compensation

We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. We are proud to be a 100% Employee-Owned Company (ESOP)! To learn more about our employee-ownership structure, please go to https://www.austin-ind.com/our-company/100-employee-owned .

Austin Industries is an Equal Opportunity Employer.

See the "Know Your Rights" poster available in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf) and Spanish (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRightsSp\10\20.pdf) .

About Austin Industries

Austin Industries and its operating companies engage in almost every @type of civil, commercial and industrial construction. Austin is owned entirely by its employees through its Employee Stock Ownership Plan (ESOP). Austin Industries has a rich history. We are one of the largest and most diversified construction firms in the nation. Austin stands on the core values of Uncompromising Integrity, Employee-ownership, Exemplary Service and Excellence in Safety.

To learn more about our history, culture and operations, visit us at www.austin-ind.com .

No Third-Party Inquiries Please

This Company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employee-owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so ( i.e. , payment must be required pursuant to the terms of a written agreement).

Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company.

Accessibility Note

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the People Services Team at (877) 831-1217.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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