Administrative Assistant

Impact Fire • Knoxville, TN • 6h ago

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

Competitive compensation

Pay is on a weekly cycle, every Friday

Career Advancement Opportunities

Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

Company paid short and long-term disability

Immediately vested in our 401(k) company match

Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

Exceptional guidance and support from our managers

Collaborative culture & environment

Robust training opportunities with company reimbursement upon achieving required licensing

Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

Opportunity to work alongside some of the best talent in the fire protection industry

Job Summary:

This position requires the skills and ability to provide service coordination and office administrative support. Job duties include customer service, logistically scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams. The ideal candidate will work with the field technicians and management to ensure consistent best in industry customer satisfaction, and business growth.

Job Responsibilities:

Handle incoming customer calls, including service dispatching, tracking and scheduling of services.

Enter, update and maintain accurate information in our operational systems, Great Plains.

Provide assistance and support to field technicians who are experiencing unanticipated delays and/or schedule changes.

Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.

Procure Parts/Materials for service work orders.

Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.

Perform other duties and responsibilities as requested or required.

Job Requirements:

Prior scheduling experience is a plus but not required.

Skilled and self-motivated individual, team-oriented and can work well alone, or in collaboration with others.

Exceptional telephone and personal customer service skills and ability to work under time constraints.

Excellent problem-solving skills.

Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Excellent attention to detail.

Strong verbal, written and interpersonal communication skills.

Strong ability to facilitate a positive working environment for customers and team members.

Familiarity with Great Plans is a plus.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

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