Managing Director, Operations Fidelity & Excellence

CoreCivic • Brentwood, TN • 12h ago

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Managing Director, Operations Fidelity & Excellence. Come join a team that is dedicated to making an impact for the people and communities we serve.

*This is a hybrid position requiring 3days onsite in Brentwood, TN.

The Managing Director, Operations Fidelity & Excellence is responsible for ensuring alignment, consistency, and excellence across all facets of Operations. Serves as a trusted advisor to the Executive Vice President (EVP), Chief Corrections Officer, and Operations Vice Presidents, helping translate enterprise priorities into actionable plans, drive execution, monitor performance, and support decision-making at the highest levels of the organization.

ESSENTIAL FUNCTIONS:

The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.

Manages strategic operations goal development, performance tracking, and enterprise level reporting.Leads the development and continuous refinement of the operations strategic plan, ensuring alignment with organizational priorities.

Oversees operations risk assessment processes, identifies operational vulnerabilities, and recommends mitigation strategies.Leads operational reviews of underperforming areas and collaborate on developing and managing strategic corrective action plans.

Assists executive leadership in operationalizing enterprise initiatives, ensuring consistent adoption, fidelity, and execution across regions and business units.Serves as project manager for Operations initiatives, goal tracking, and success metrics.

Manages high-priority, cross-functional projects as directed by executive leadership, ensuring timelines, quality standards, and deliverables are met.

Develops frameworks, tools, and processes to increase operational consistency, predictability, and accountability.

Drives implementation readiness for enterprise initiatives, supporting operations leaders in planning, rollout, and change management.

Develops and maintains key performance indicators (KPIs) and scorecards for monitoring operational health.Conducts operational analysis, benchmarking, and intelligence-gathering to inform executive decision-making.Evaluates operational processes and recommends solutions to increase efficiency, reduce friction, and promote scalability.

Develops, manages, and sustains the External Stakeholder Group and associated initiatives, ensuring alignment with strategic corporate priorities.Represents Operations in key external partnerships, regulatory interactions, and community initiatives.Maintains awareness of external trends affecting the organization and provides guidance to executive leadership on strategic positioning.

Serves as a senior liaison between Operations and cross-functional leaders (HR, IT, Finance, Security, Facilities, Legal, etc.) to ensure cohesive execution of enterprise initiatives.Represents the Operations executive team in working groups, task forces, and enterprise planning sessions.Provides partnership, guidance, and escalation support to operations field leaders as needed.

Manages and maintains the company's Executive Protection Program, including vendor relationships, protocols, program improvements, and compliance measures.Coordinates with Security, Legal, and external partners to ensure safety, confidentiality, and operational continuity for covered executives.

Domestic U.S. travel may be required.

QUALIFICATIONS:

Graduatefrom an accredited college or university with a Bachelor's degree isrequired. Anadvanced degree (MBA, MPA, or MS) is preferred.

10+ years of experience in operations, strategy, project management, or a relatedfield, including experience supporting senior executives in a complex,multi-site operating environment is required.

Experienceoverseeing sensitive or security-related programs preferred.

Demonstratedability to manage large-scale projects and enterprise initiatives.

Stronganalytical, financial, and operating modeling skills required.

Mustpossess exceptional communication skills, including executive-level writing andpresentation development skills; high degree of professionalism, discretion andemotional intelligence.

Abilityto work independently in a fast-paced environment with shifting priorities isrequired.

Proficiencyin Microsoft Office applications is required.

CoreCivic is a Drug Free Workplace &EOE - Vets/Disabled.

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