Restaurant Host(ess) - One World Observatory

ASM Global • United States, United States • 4w ago

LEGENDS GLOBAL Legends Global is the new force redefining excellence in sports, entertainment, and live events delivering the most comprehensive suite of services in the industry - combining unmatched commercial strategy with world-class venue management and event production.

Legends Global provides end-to-end solutions that span venue development, event booking, global partnerships, hospitality, merchandise, and attractions. With a presence in more than 350 iconic venues worldwide, we offer data-driven strategies and unparalleled guest experiences on a truly global scale.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us as we continue to create legends!

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 - One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City's signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

THE ROLE

The Restaurant Host/Hostess is responsible for creating a welcoming first impression for all guests. This role ensures smooth guest flow by greeting and seating guests in a timely and efficient manner, coordinating reservations, and maintaining an organized host station.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Practice safe work habits and follow all safety policies and procedures and regulations

Warmly and graciously greet all guests upon arrival

Provide guidance to guests at One World Observatory inclusive of dining options and general New York City information

Utilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait times

Explain the restaurant concept to guests

Record guest names and number of people in party when immediate seating is unavailable

Be knowledgeable about the floor plan, server station assignments, and table numbers

Provide guests with estimated wait times

Always maintain a professional, courteous attitude when confronted with hostile or impatient guests

Accommodate special seating requests for guests whenever possible

Seat guests based on guest preferences and balancing of customer flow in service stations

Offer guests menus and inform them of their server's name

Inspect tables for proper presentation and completeness

Relay messages to servers and bus-persons as needed

Relay guest comments or suggestions to the manager on duty

Maintain supplies at the host stand

Clean menus of food and/or stains

Keep work area, including storage areas, clean and organized

Perform general cleaning and sanitizing tasks to adhere to health and safety standards

Attend mandatory meetings

Thank guests as they leave and invite them to return

Perform other duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES

n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent - preferred

At least one years' experience in the food and beverage industry

ServSafe® or Food Handler's certification

SKILLS AND ABILITIES

Must be at least 18 years of age

Personable, friendly and welcoming

Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times

Ability to read, speak and write in English

Excellent verbal and written communication skills

Ability to effectively listen and take direction/instruction

Ability to effectively communicate with team members and guests

Excellent knowledge of food and beverage preparation and service standards

Fluency in multiple languages

Knowledge of electronic reservation systems (preferably OpenTable)

Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays

Ability to stand for extended periods and to walk to and from the host stand multiple times while on shift

Ability to work independently or as a team during set up and execution of service

Willingness and drive to consistently exceed guest expectations

Ability to handle challenges, including anticipating, preventing, identifying and solving as necessary)

Ability to lift and transport food and other items weighing up to 15 pounds

COMPENSATION

$20/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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