Customer Service Representative

Robert Half • Ladera Ranch, CA • 1h ago

Description

We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Irvine, California. In this Contract to permanent position, you will play a key role in providing exceptional service to our clients by managing both inbound and outbound communication. This is an excellent opportunity for individuals who are passionate about delivering solutions and enhancing customer satisfaction.

Responsibilities:

Respond to approximately 10 inbound calls per day, addressing customer inquiries and resolving issues efficiently.

Conduct between 30 to 80 outbound calls daily after completing training, ensuring timely follow-ups with clients.

Provide customers with next-step instructions and follow-up links as needed.

Accurately enter and update customer orders using the Salesforce platform.

Maintain detailed records of interactions and transactions to ensure data accuracy.

Collaborate with team members to improve processes and enhance the overall customer experience.

Stay informed about company products and services to provide knowledgeable assistance.

Handle customer concerns with professionalism and escalate complex issues when necessary.

Meet or exceed performance metrics related to call handling and customer satisfaction.

Requirements - At least 1 year of experience in administrative or clerical roles, preferably in a customer service environment.

A college degree is preferred but not required.

Strong skills in call center customer service and order entry.

Proficiency with handling inbound and outbound calls.

Familiarity with the Salesforce platform or similar customer relationship management tools.

Excellent communication skills, both verbal and written.

Strong attention to detail and ability to multitask effectively. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Senior Manager, Industry Solutions, Veeva Life Science

Deloitte • Costa Mesa, CA • 7h ago

Management & Administrative

The Team Deloitte's Industry Solutions combine deep business experience with cutting-edge technologies to help solve your most pressing challenges. Designed for each sector and integrated with Deloitte's unique IndustryA...

7h ago

Go to Apply

Assistant Administrator

BrightSpring Health Services • Orange, CA • 7h ago

Management & Administrative

Our Company ResCare Community Living ResCare Community Living is now part of Sevita Overview The Administrator maintains comprehensive management authority for the location, managing the programmatic, operational, human...

7h ago

Go to Apply

Data Analyst 2 - Logistics Risk Analyst (17096-3)

JND • Santa Ana, CA • 8h ago

Management & Administrative

Job Title: Recruiter - Data Analyst 2 - Logistics Risk Analyst Job Type: Full Time, Hourly Korean English Bilingual Highly Preferred Bachelor's degree in Data Analytics, Supply Chain, Engineering, Statistics, or related...

8h ago

Go to Apply

Data Analyst 1 - Logistics Risk Analyst (17098-3)

JND • Santa Ana, CA • 8h ago

Management & Administrative

Job Title: Recruiter - Data Analyst 1 - Logistics Risk Analyst Job Type: Full Time, Hourly Korean English Bilingual Highly Preferred Bachelor's degree in Data Analytics, Supply Chain, Engineering, Statistics, or related...

8h ago

Go to Apply

Territory Sales Manager (Baltimore)

Terumo Neuro • Aliso Viejo, CA • 10h ago

Management & Administrative

13438BR Title: Territory Sales Manager (Baltimore) Job Description: Salary: $85,000 plus a robust, performance driven variable structure that rewards your success. (Financial compensation packages may be higher/lower tha...

10h ago

Go to Apply

Territory Sales Manager (Philadelphia)

Terumo Neuro • Aliso Viejo, CA • 10h ago

Management & Administrative

13463BR Title: Territory Sales Manager (Philadelphia) Job Description: Promote and sell TN neurovascular products to customers in assigned territory; provide technical support and educate customers in the use of TN produ...

10h ago

Go to Apply

Territory Sales Manager (D.C.)

Terumo Neuro • Aliso Viejo, CA • 10h ago

Management & Administrative

13437BR Title: Territory Sales Manager (D.C.) Job Description: Salary: $85,000 plus a robust, performance driven variable structure that rewards your success. (Financial compensation packages may be higher/lower than lis...

10h ago

Go to Apply

Territory Sales Manager (Phoenix-West)

Terumo Neuro • Aliso Viejo, CA • 10h ago

Management & Administrative

13464BR Title: Territory Sales Manager (Phoenix-West) Job Description: Promote and sell TN neurovascular products to customers in assigned territory; provide technical support and educate customers in the use of TN produ...

10h ago

Go to Apply

Content Marketing Manager

Western Digital • Irvine, CA • 16h ago

Management & Administrative

Company Description At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, WD is a company of problem solvers. People ac...

16h ago

Go to Apply

Operations Manager-CA

CVS Health • Westminster, CA • 17h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

17h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.