Position Description:
The Account Manager is a role primarily responsible for saturating and expanding key accounts. The Account Manager works directly with customers to identify and qualify requisitions. Additionally, the Account Manager manages all recruiting and delivery resources, including customer support, to make sure that both the client's hiring needs and the contract employees' expectations are met. The Account Manager may serve as a single point of contact to maintain the relationship and business needs of Maxim's high volume clients. The Account Manager may also have inside sales duties and meetings with key customers. The Account Manager may be responsible for certain business development and management functions, which will vary by office and determined by the direct manager of the Account Manager.
The Account Manager role is intended to assist with employer of record (EOR) and potential consumer directed programs.
Essential Duties and Responsibilities:
Saturates and expands key assigned account(s) through Relationships and manages fulfillment of quality candidates and exceptional customer service
Contributes to the vendor implementation process; up to and including program design
Collects and manages open positions (for clients in respective territory
Manages day-to-day office operational duties including leading RedZone, EndZone, Business Line Meetings during business hours
Provides regular contact and develops and maintains relationships with assigned accounts to evaluate needs, performance, and business development opportunities
Develops compensation design for active caregivers and field staff
Manages the performance and development of Recruiters, Client Coordinators and Field Support team members, as applicable
Develops and implements client and caregiver retention strategies
Identifies challenges or breakdowns in the onboarding process internally and with key accounts and develops solutions that maintain applicable requirements, quality, and customer service
Reports production and results to applicable leadership
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals and business development leads
Manages the match and submittal process for all assigned Recruiters and maintain sales and recruitment KPI's
Ensures candidate meets required standards of hire for Maxim and applicable contract(s)
Teaches recruitment how to negotiate salaries, terms and conditions of employment with candidates
Manages and disciplines, as needed, active caregivers and field staff while on assignment (non- clinical functions); assesses and investigates caregiver and field staff related problems and provide performance counseling, coaching and disciplinary actions when necessary
Ensures client expectations are understood and met; addresses and resolves concerns relating to customer service or caregiver and field staff performance
Documents candidate, caregiver, field staff, and client correspondence and activities within system of record
Directs the on-call schedule for the assigned account(s); performs on-call as needed
Develops understanding of procurement process and participates in the process as needed
Functions as primary member of the interdisciplinary office team
Performs other duties as assigned
Minimum Requirements:
Undergraduate degree preferred in Business, Marketing, Management, Communications, Provider Relations, Healthcare Administration or RN Degree
Two years combined experience in recruitment, customer service, and business development experience
Must meet all federal, state, and local requirements
Commitment to the Account Manager role for a minimum of two years
Demonstrated skillsets in leadership, development, and business acumen
Compliance and Ethics Expectations:
Participates and successfully completes the company's compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements
Sets an example for other employees regarding how the Company's Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members
Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations
Promotes an environment in which other employees are encouraged to report potential violations
As appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance
Wage/Salary Information:
$60,000 base salary plus $10,000 annual bonus potential
Maxim Benefits:
Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
