Patient Account Specialist- Full-Time (Remote in WA, OR, AK)

PeaceHealth • Vancouver, WA • 4h ago

Description

REMOTE Position: must reside and work in WA, OR or AK and live within a one-hour drive to a main PeaceHealth facility

PeaceHealth is seeking a Patient Account Specialist for a Full Time, 1.00 FTE, Day position . The salary range for this job opening at PeaceHealth is $20.58 - $30.88. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Works in a call center with patients and/or authorized designees to address payment options, provide insurance setup options and complete related paperwork for both Hospital and Clinic services. Establishes and monitors payment arrangements with patients using guidelines established under the collection policy; resolve patient concerns and third-party issues to achieve a zero-balance account. Ensures acceptable cash flow and appropriate Days in Accounts Receivable via timely follow-up and resolution of balances owed.

Essential Functions

Screens patients and processes Financial Assistance Applications by verifying eligibility per PeaceHealth policy and in accordance with the Federal Poverty Level. Make manual adjustments to patient accounts in accordance with Financial Assistance Approvals.

Communicates with patients via phone, email, MyPeaceHealth, and letters to respond to inquiries or obtain required documents for PeaceHealth's Financial Assistance Program.

Communicates with patients in writing via MyPeaceHealth to answer general inquiries and billing questions.

Assist patients with the application process for outreach programs and our obligations to maintain certifications as required by the state(s) and/or contractual obligations.

Works directly with responsible party to resolve outstanding patient account. This can include, making a payment in full or setting up and monitors payment plans in accordance with PeaceHealth Policy.

Obtains information to secure appropriate payment of account by working with insurance companies, government agencies, other departments, providers' offices, attorneys' offices, patients, and any other parties as necessary.

Communicates all necessary requirements needed to support third party and government billing, including workers compensation.

Performs data entry, maintains customer databases, and document all calls. Assists customers with various patient account-related questions by telephone and through written correspondence. Completes adjustments, account notes, balance transfers, claim disposition and other necessary transaction to facilitate appropriate computer system activity.

Completes all necessary research, account assignment, etc. for accounts assigned to collection agency, or necessary court documents for patient bankruptcies and probate.

May perform skip tracing on patients with return mail; May perform insurance verification. May be responsible to monitor and negotiate settlements with third parties

Rebills, transfers payments, processes refund requests or adjusts misapplied payments as necessary.

Performs other duties as assigned.

Qualifications

Education

College Coursework Preferred: Accounting or

College Coursework Preferred: Business or

College Coursework Preferred: Medical Technology or

College Coursework Preferred: Communications or

College Coursework Preferred: Social Work

Experience

Minimum of 1 year Required: Experience in collections, customer service, billing or related medical field and

Preferred: Familiarity with government, commercial and third-party billing

Skills

Proficient use of computers including MS Office applications (Required)

Proficiency with 10-key calculators alphanumeric data entry skill (Required)

Working knowledge of standard office equipment (Required)

Strong communication skills, both verbal and written (Required)

Ability to work both independently and interdependently with staff and team members with limited supervision (Required)

Excellent problem solving and critical thinking skills (Required)

Excellent customer service skills (Required)

Working Conditions

Lifting

Consistently operates computer and other office equipment.

Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Sedentary work.

Environmental Conditions

Predominantly operates in an office environment.

Mental/Visual

Ability to communicate and exchange accurate information.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

REQNUMBER: 128220

Go to Apply

Nurse Practitioner - Portland, OR

Amergis • Portland, OR • 1d ago

Hospital & Medical

The Nurse Practitioner provides health care services to patients within scope of license, performs physical examinations and diagnostic tests, assessments and screenings, prescribes medications, and instructs patients an...

1d ago

Go to Apply

Medical Receptionist

Robert Half • Tualatin, OR • 1d ago

Hospital & Medical

Description Are you a caring and compassionate individual who enjoys helping others? Robert Half is looking for dynamic Medical Receptionists with healthcare specific experience to assist our clients in the area. These i...

1d ago

Go to Apply

Medical Director, Behavioral Health

Molina Healthcare • Vancouver, WA • 1d ago

Hospital & Medical

JOB DESCRIPTION Job SummaryProvides medical oversight and expertise related to behavioral health and chemical dependency services, and assists with implementation of integrated behavioral health care programs within spec...

1d ago

Go to Apply

Medical Lab Technologist

Labcorp • Portland, OR • 1d ago

Hospital & Medical

LabCorp is seeking a Medical Lab Technologist to join our team at the Halsey Lab in Portland, OR. Work Schedule: Casual/Per Diem Job Responsibilities: Determine the acceptability of specimens for testing according to est...

1d ago

Go to Apply

Advanced Practice Provider, Oncology - Providence Cancer Institute of Oregon, Franz Clinic

Provider Solutions & Development • Portland, OR • 1d ago

Hospital & Medical

Providence Cancer Institute of Oregon is seeking a full-time Nurse Practitioner or Physician Associate to join a comprehensive, multidisciplinary oncology practice at Providence Cancer Institute Franz Clinic, located on...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.