Consumer Services Specialist (Remote)

UMB Bank • Concord, NH • 4h ago

We are currently hiring for our next call center class that will start Monday, June 1st, 2026 .

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

Other duties as assigned.

We're excited to talk with you if you have:

High School Diploma or equivalent

Proficient in the English language

1-2 years customer service or similar work experience

MUST be able to work during the hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT

Knowledge of basic banking products including checking, debit, and credit card accounts

Ability to interact with and manage multiple computer systems to access client information.

Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.

Demonstrates the ability to learn and pass assessments/training certificates.

Demonstrates pleasant phone and interaction skills with customers.

Target pay: $19/hr

Compensation Range:

$25,640.00 - $49,440.00

The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy\Notice\for\California\Candidates\Original\file.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB\Tuce\Book\Original\file.pdf)

Check out the road to a career at UMB

Similar Jobs

Supply Chain Cost Manager

Coca-Cola Beverage Northeast • Bedford, NH • 2h ago

Management & Administrative

Supply Chain Cost Manager Date: Apr 3, 2026 Location: Bedford, NH, US, 03110 Compensation: $90,000-$110,000 (Dependent on experience) Schedule: Monday-Friday, 8am-4:30pm Basic Requirements: Bachelor's degree in Accountin...

2h ago

Go to Apply

Operations Manager (Remote)

GovCIO • Concord, NH • 11h ago

Management & Administrative

Overview GovCIO is currently hiring for an Operations Manager to support the Readiness & Employment System as we modernize the legacy system for Veterans Readiness & Employment Service. This position will be a fu...

11h ago

Go to Apply

Regional Sales Manager

Cornerstone onDemand • Manchester, NH • 13h ago

Management & Administrative

Enterprise Growth Market Position Overview We are seeking a high-performing Regional Sales Manager to drive new business acquisition and strategic account expansion within a large, high-potential territory. This role is...

13h ago

Go to Apply

Senior National Account Manager

Indeed • Concord, NH • 20h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

20h ago

Go to Apply

Senior SAP Application Consultant MM/WM

NTT America, Inc. • Concord, NH • 1d ago

Management & Administrative

Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Of...

1d ago

Go to Apply

Corporate Trust Team Manager

UMB Bank • Concord, NH • 1d ago

Management & Administrative

This role will lead and provide guidance and direction to an assigned team of Corporate Trust Associate Relationship Managers. This role will also be able to handle all levels of responsibilities that the CRM III, II and...

1d ago

Go to Apply

Sr Manager, Digital Sales (Remote)

Cengage Group • Manchester, NH • 1d ago

Management & Administrative

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innova...

1d ago

Go to Apply

[Remote] Software Development Senior Manager

Oracle • Concord, NH • 1d ago

Management & Administrative

Job Description Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Data Intelligence. This team will focus on product development and product strategy for Oracle Health, while building...

1d ago

Go to Apply

Account Manager

Allied Universal • Merrimack, NH • 1d ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

1d ago

Go to Apply

Customer Accounts Manager

Aaron's Inc • Manchester, NH • 1d ago

Management & Administrative

Customer Accounts Manager The salary range for this role is $16.25 to $17.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Similar Jobs

Supply Chain Cost Manager

Operations Manager (Remote)

Regional Sales Manager

Senior National Account Manager

*Senior SAP Application Consultant MM/WM*

Corporate Trust Team Manager

Sr Manager, Digital Sales (Remote)

[Remote] Software Development Senior Manager

Account Manager

Customer Accounts Manager

Senior SAP Application Consultant MM/WM