Account Manager 2, Target

Ricoh Americas Corporation • Harrisburg, PA • 20h ago

Account Manager 2 - Target Position Profile

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding each customer's environment and aligning appropriate Ricoh solutions to support mission-critical goals and objectives through strong relationships with key decision-makers and influencers.

Job Duties and Responsibilities Execute Business Development

Understand the customer's environment and open new opportunities with decision-makers and influencers to generate sales within new and existing accounts.

Increase Ricoh's market share by identifying and advancing new sales opportunities.

Customer-Centric Problem Solving

Solve critical business challenges for customers, including those identified through research and consultative questioning.

Understand how customers buy-not just what they buy-by focusing on needs rather than predefined products or services.

Communication & Solution Positioning

Demonstrate excellent verbal and written communication skills.

Differentiate Ricoh's ability to accelerate digital transformation through compelling storytelling aligned to Ricoh's portfolio.

Articulate how purchasing decisions impact a customer's financial position.

Develop and confidently deliver engaging presentations, both in person and virtually.

Qualifications

Education, Experience, and Certifications

Bachelor's degree or equivalent work experience required

3+ years of demonstrated business development experience required

Experience in IT and/or software services environments preferred

Understanding of document workflow solutions and processes preferred

Foundational knowledge of P&L components

Ability to research and analyze customer environments to drive meaningful business conversations

Proven ability to manage multiple accounts while maintaining strong attention to detail

Knowledge, Skills, and Abilities

Demonstrated success using collaboration to build influence

Strong understanding of the solution design process

Brings thought leadership to customer engagements

Outstanding verbal and written communication skills

Proven ability to develop and maintain professional relationships with key stakeholders

Stays current with Ricoh products, services, and solutions

Ability to assess customer environments and develop strategies to expand core services across the enterprise

Strong learning agility

Ability to navigate customer approval processes while building sponsors and advocates

Working Conditions, Mental and Physical Demands

Primarily office-based environment with standard lighting, ventilation, temperature, and noise levels

Work assignments are varied and require the ability to interpret, analyze, and apply complex information

Minimal physical effort required; work is primarily sedentary with occasional walking, standing, bending, reaching, lifting, or carrying items under 10 lbs

Moderate dexterity required, including regular use of calculators, keyboards, and office equipment

Travel required (approximately 20%), including occasional overnight travel

Disclaimer

The statements above describe the general nature and level of work associated with this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.

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