Req ID: RQ217761
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Job Family: Administration
Skills:
Network Operations,Network Operations Center (NOC),People Management,Service Levels
Certifications:
Certified Information Security Manager (CISM) | Information Systems Audit and Control Association (ISACA) - Information Systems Audit and Control Association (ISACA)
Experience:
10 + years of related experience
US Citizenship Required:
Yes
Job Description:
HOW A NETWORK OPERATIONS CENTER SITE OPERATIONS MANAGER MAKES AN IMPACT
At GDIT a NOC Site Operations Manager provides operational leadership and oversight for the execution multiple on-site IT operations teams across several Air Force bases in the Continental U.S. The NOC Site Operations Manager will remotely oversee the day-to-day IT operations at these bases and will coordinate and provide reach back support from the Network Operations Center team. This role is responsible for the managerial and technical oversight of IT operations activities including workforce direction, processes, and reporting. This role manages on site services and budget to support optimized performance to meet or exceed contractual SLAs.
HOW A NOC SITE OPERATIONS MANAGER WILL MAKE AN IMPACT
Oversees a multiple IT operations teams consisting of system admins, cyber security analysts, network engineers, network admins, cable and fiber technicians.Supervises each site lead.
Oversee and report operational network statistics including KPIs, SLAs, QoS, and EOL configuration management items
Manage risks and resolve issues that affect change scope, schedule, and quality.
Ensures coordination of Tier 2 and Tier 3 support with co-located Network Integration team and engineers.
Participates in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability.
WHAT YOU'LL NEED TO SUCCEED:
Education: Bachelor's Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).
Required Experience:
12+ years of increasing responsibilities working and leading remote operations centers
Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems (email, phones, word processors etc.)
Thorough understanding of wireless networking and general IT functions
Excellent troubleshooting, problem-solving and collaborative skills
Thorough knowledge of ITSM best practices and supporting systems
Required Technical Skills:
Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels.
Experience with Cisco and Aruba network equipment.
Security Clearance Level: DoD Secret Level Clearance required
Required Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC)
Required Skills and Abilities:
Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
Preferred Skills:
12+ years management of increasing level of of base area network and/or NOC work
ITIL V3/4 Foundation or higher
Location: Remote, ~20% Travel
GDIT IS YOUR PLACE:
? 401K with company match
? Comprehensive health and wellness packages
? Internal mobility team dedicated to helping you own your career
? Professional growth opportunities including paid education and certifications
? Cutting-edge technology you can learn from
? Rest and recharge with paid vacation and holidays
BIM
The likely salary range for this position is $116,813 - $155,910. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
