Date Posted:
2026-03-31
Country:
United States of America
Location:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA
The Otis North American Field Supply Chain organization is on the lookout for a dedicated and dynamic professional to join the Field Requisitioning System team. The FRS Senior Analyst plays a critical role in supporting Field Operations and Supply Chain by ensuring timely, accurate and efficient requisitioning of materials and services. This role serves as a key point of contact for urgent field inquiries, providing high-quality helpdesk support while driving accountability, accuracy and continuous improvement opportunities. In this role you will also provide sourcing support, identifying optimal sources and supporting category management strategies. The ideal candidate combines strong customer service skills with analytical rigor, sourcing expertise, and excellent written and verbal communication.
The successful candidate will be responsible for:
Conduct RFP/RFQ exercises on behalf of commodity managers for catalog creation supporting category management strategies.
Lead monthly part reviews to ensure accurate supplier cataloging and maintain data integrity across sourcing systems.
Drive catalog strategy by collaborating with Category Managers on an MOU campaign, maintaining pricing accuracy, and identifying new catalog opportunities.
Support achievement of the organizational goal of 40% cataloged spend, including monitoring OSC catalog performance.
Resolve field catalog pricing inquiries and partner with Category Managers to implement corrections.
Design, build, and maintain a comprehensive FRS KPI dashboard to improve visibility into operational performance and savings.
Manage and report daily and weekly FRS KPIs, providing actionable insights to stakeholders.
Track, monitor, and communicate FRS savings performance, including preparation of PSR reporting; contribute to FRS savings annual target via catalog negotiations.
Conduct rogue spend reviews, perform daily outreach to non-compliant users, and drive corrective actions to align purchasing behavior with policy.
Collect and validate PNs from rogue transactions, partnering with users to correct entries and reduce future errors.
Develop change management and training materials to support incremental technical deployments within FRS and related systems.
Create standardized FRS training modules in Workday to support onboarding of new users.
Establish and maintain new user access processes for FRS, ensuring smooth and consistent onboarding workflows.
Document standard operating procedures for all non-catalog team processes, including detailed step-by-step instructions across three teams.
Serve as a frontline helpdesk resource during new technology rollouts, addressing field questions and resolving user issues.
Create and distribute a monthly FRS update to the business, including FAQs, tips & tricks, and key program reminders
Partner with Communications to develop and publish FRS content for Otis.com ahead of OSC/P3 go-live.
Analyze trends in helpdesk inquiries, requisition errors and sourcing challenges to recommend process improvements.
Experience
Bachelor's degree in business administration, Supply Chain Management, Finance or Engineering
5-7 years of experience in a supply chain or other business function
Knowledge of elevator industry is a plus.
Strategic planning mindset, coupled with analytical and tactical skills.
Strong analytical, communication and problem-solving skills are essential .
Additional Comments
We seek a self-motivated, team-oriented person with good interpersonal skills and strong written and oral communication abilities. He/she must be well-versed in related business processes, associated systems, problem-solving methods, and analytical tools. Our internal and external customers are essential; this position requires an excellent Customer Service attitude. A strong understanding and application of lean manufacturing are a strong plus.
The salary range for this role is $93,000-$110,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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