About this role:
Wells Fargo is seeking a Non-Producing Mortgage Retail Sales Manager in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Coach, direct, and manage the sales activities of a branch of Mortgage Retail Sales Consultants and the activities of branch support team members
Manage customer loyalty and or disloyalty performance levels to include ensuring timely and proactive customer communication, regular customer contact, inspection calls to customers, and providing team with escalation and remediation process support
Make decisions and resolve issues to meet business objectives; manage overall branch loan origination activities through the management of branch pipeline by adhering to workflow process, using internal tools and reporting; ensure origination, processing, underwriting, and closing timelines are in line with communications and commitments to customers
Engage stakeholders and internal partners associated with the Mortgage Retail Sales functional area; collaborate and consult with peers, colleagues, and multiple level managers as well as interact directly with external customers
Recruit, develop, and manage a sales team that generates quality loans compliant with company policies, procedures, and pricing strategies; develop and maintain a high degree of visibility and credibility for Wells Fargo Home Mortgage in the marketplace
Interpret and develop policies and procedures for functional areas with low to moderate complexity within scope of responsibility; identify and recommend opportunities for process improvement and risk control development
Develop knowledge of company products, policies and procedures, and underwriting requirements; develop understanding of federal and state home lending regulations, provide guidance and direction to branch team to ensure compliance, and manage non-delivery fees, penalties, or fines
Understand real estate appraisals, title reports, and real estate transactions; analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures
Manage allocation of people and financial resources for Mortgage Retail Sales
Mentor and guide talent development of direct reports and assist in hiring talent
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications:
4+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Desired Qualifications:
2+ years of sales management experience
Excellent verbal, written, and interpersonal communication skills
Mortgage industry experience
Knowledge and understanding of sales prospecting and generating referral
Bilingual speaking proficiency in Spanish/English
A BS/BA degree or higher
1+ year of experience in recruiting individuals or team
Working knowledge of compliance, policy and federal regulations
Basic Microsoft Office skills
Knowledge and understanding of sales prospecting and generating referrals
Experience developing and cultivating professional relationships
Job Expectations:
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
Posting End Date:
1 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-528571
