Ziegler CAT has an opening for an Operational Excellence Manager to provide the leadership needed to develop a premier safety culture and associated program along with all facets of the Service Excellence program. The Manager's primary responsibilities pertain to three major programs central to the company achieving and maintaining operational excellence. The success of this position will be that each store reach and maintain the highest level of achievement in the following three areas:
Safety- developing and maintaining a safe culture throughout the organization, which includes identifying areas for improvement, implementing policies and procedures, training to these policies and auditing compliance. The goal is each store reaching a zero injury status.
Service Excellence - using the Cat template of attributes and measurements as a guideline, develop and maintain a very high level of service excellence and consistency. Identify those measures that represent service excellence and create an actionable dashboard to identify areas of inconsistency and improvement. Continually evaluate each stores performance against these standards
Branch Standards - utilizing the defined elements of quality and appearance standards, partner with each store to reach and maintain the highest level of defined achievement. Continually audit each store against these standards.
Complimentary and in support of the programs noted above, the manager will assist in developing, implementing, and administering safety, accident prevention, and occupational health programs to prevent or reduce industrial injuries and illnesses. Assure compliance with OSHA and MSHA laws and regulations. They will also be responsible for operational audits and improvement identification. Working with the operational management team to develop and execute actions plans for improving the operations is a key responsibility. Implementing best practices and continuous improvement ideas is essential for this role. This position needs to be seen and act as an advocate for the operations team.
Responsibilities:
Studies, develops and implements programs, procedures, and policies related safety compliance Acts as a resource for managers responsible to carry out these policies and procedures
Compiles and submits accident reports and various other reports required by regulatory agencies
Maintains safety files and records
Provides safety data to customers as a part of bid packages and pre-qualification
Assist in overseeing WIP and help develop streamline processes to reduce WIP balances
Actively oversee the preparation and review of the operational dashboard ensuring areas of potential improvement are identified and acted upon
Oversee Ziegler's contamination control program and audit against the established standards
Identify best practices through observations and audits. Communicate these findings to other stores striving for operational consistency and excellence
Responsible to develop and lead all aspects of Ziegler's safety culture program
Coordinates loss prevention and safety programs by selecting appropriate techniques and implementing safety programs and policies to minimize loss
Ensures compliance with local, state, and federal Occupational Safety and Health Administration (OSHA), Federal Mine Safety and Health (MSHA) rules and regulations.
Directs activities of safety, engineering, and loss prevention experts
Coordinates inspections of facilities to detect existing or potential accident and health hazards, determines corrective or preventative measures where indicated, and follows up to ensure measures have been implemented
Represents the organization in community or industry safety groups, programs, and associations
Ensure Service Excellence attributes and measurements are defined and fully understood by the operational team
Ensure contamination control standards are understood and complied with throughout the operations and continuously audit each store against these standards
Ensure branch standards for quality and appearance are implemented at each store. Audit against these standards making recommended changes as needed
Working with others, identify key operational metrics that need to be measured and managed. Ensure these metrics are visible and understood by the operational team
Execute operational audits and report findings to the responsible parties; working with the respective team to develop action plans to address any deficiencies
Interprets polices and laws, advises and councils company management
Works in a cooperative manner with team and superiors
Ability to train on a multitude of topics related to safety, service metrics, contamination control, product support processes etc... is essential
Formulates, develops and directs all facets of company accident-prevention program
Conducts or assures facility inspections to help identify safety and environmental hazards
Monitors changes in governmental regulation and advises management on compliance
Understanding of branch operations including service and parts processes is essential
Qualifications:
4-year Bachelor's degree preferred
5-10 years experience in a position requiring an in-depth knowledge of OSHA, MSHA, and local authorities and administering policies to assure compliance with those laws
Personal Attributes: Planning and Organization, Attention to Detail, Learning Orientation, Abstract Thinking, Teamwork
Excellent communication skills for working with all levels of employees and customers, leading, teaching, writing reports, and polices
Keen analytical skills
Must have a detailed knowledge of accident prevention, public safety, accident investigation, motor vehicle accident prevention, fire prevention, and workers' compensation
Requires above average interviewing skills
Above average human relation and interpersonal skills needed
Travel:
Up to 50% travel
Minimum Physical Requirements:
Standing, walking, using hands, talking, hearing
Working Conditions may be indoor and/or outdoor
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The pay range for this position is
$95,100.00 to $118,800.00
Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:
Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What We Can Offer You
Competitive pay
Health, dental/orthodontia, vision & life insurances
Paid time off (PTO) - 15 days to start
9 Paid holidays
401(k) contributions & match
HSA, Ziegler contributes up to $1000 tax-free annually
STD & LTD Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Ongoing training
Education assistance
Advancement opportunities
Safe, clean, and friendly work environment
Military Friendly
Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.
Build Your Career at Ziegler
Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way - the right way -and then we take it one step further. If you're a talented, hard-working and down-to-earth person, you'll fit in perfectly here.
