Field Service Technician - Industrial Equipment

Seko Dosing Systems Corp. • Bristol, PA • 3h ago

If you are a mechanically inclined problem solver who enjoys helping customers and working with industrial equipment, we encourage you to apply.

SEKO Dosing Systems Corp. is seeking a Field Service Technician / Technical Support Specialist to join our Technical Support department at our Tullytown, PA facility.

This role supports customers across North America by troubleshooting and providing support for industrial chemical dosing pumps, controllers, and fluid-handling systems used in water treatment, cleaning and hygiene, and other industrial applications.

Support is provided primarily through phone and email troubleshooting, with occasional travel for on-site installations, customer training, and technical assistance.

This role is ideal for individuals with strong mechanical aptitude and troubleshooting ability who enjoy solving problems and working with industrial equipment.

Who We Are

Since 1976, SEKO has delivered precision chemical dosing technology to the water treatment, cleaning, and hygiene industries worldwide. Our innovative pump solutions help customers achieve higher efficiency, performance, and sustainability.

SEKO is a growing global organization, and this position offers the opportunity to build a long-term career supporting industrial automation and fluid control systems.

Key Responsibilities

Troubleshoot and diagnose issues with SEKO pumps and dosing systems using manuals, schematics, and wiring diagrams Provide technical support to customers and service companies via phone and email Assist customers with product installation, calibration, and operation Conduct occasional on-site service visits and technical training Train customers and sales teams on SEKO equipment and systems Develop and maintain strong customer relationships Assist the Sales team with technical product questions Update technical manuals and documentation Assist with building demo systems for training and demonstrations Assist with troubleshooting technical components on the manufacturing floor when needed

Qualifications

Technical degree or equivalent experience preferred Strong mechanical aptitude and troubleshooting ability Ability to analyze problems and develop solutions independently Knowledge of mechanical systems, pumps, plumbing, or electrical components preferred Ability to read technical manuals, schematics, and wiring diagrams Strong communication and customer service skills Self-motivated, detail-oriented, and organized Ability to manage multiple priorities in a fast-paced environment Valid driver's license required Ability to travel occasionally (approximately 10--15%) for customer support, installations, and training

Preferred Backgrounds

Candidates with experience in the following roles often succeed in this position:

Field Service Technician Mechanical Technician Industrial Maintenance Technician Water Treatment Technician Automotive Technician Engineering Technician Electrical Technology

Spanish language skills are a plus but not required.

Work Environment

Position based at SEKO's Tullytown, PA facility Combination of office-based technical support and hands-on equipment work Occasional travel to customer locations for training and installations Frequent collaboration with sales, engineering, and production teams

Physical Requirements

Ability to lift up to 40 pounds occasionally Ability to stand, bend, and work with equipment when performing hands-on troubleshooting

Compensation

This position is classified as a non-exempt hourly role and is eligible for overtime pay in accordance with applicable wage and hour laws.

Overtime compensation will be paid for hours worked beyond 40 in a workweek Work-related travel time will be compensated in accordance with applicablewage and hour laws

Benefits

Medical Insurance Dental Insurance Vision Insurance Health Savings Account (HSA) with company contribution Company-paid Life Insurance Short- and Long-Term Disability coverage 401(k) Safe Harbor -- Non-elective contribution 2 weeks vacation (increases to 3 weeks after 5 years) 1 week sick leave 10 paid holidays Employee Assistance Program (EAP) Company laptop Additional benefits available through company PEO

Career Growth

This position can serve as an entry point into a long-term career in industrial automation, pump technology, fluid systems, and technical service.

SEKO continues to grow globally and offers opportunities for advancement within technical support, engineering support, and field service roles.

Important: This is not an IT or computer support role. This position supports mechanical equipment including industrial pumps, dosing systems, and fluid handling equipment.

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