Operations Manager

CRC Insurance Services, Inc. • North Carolina, North Carolina • 12h ago

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@crcgroup.com?subject=Accommodation%20request) (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

To effectively manage and direct business activities for direct access and non-direct access of business. The go-to person for day to day to questions, challenges.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Improve, identify and implement process for efficiency in placing and tracking business

Identified as a "go-to" person for clients to efficiently direct case activity, design, underwriting, sales strategies, etc. for direct access and non-direct access carriers

Identify and communicate carrier specialties for greater efficiencies and process development

Continual educational development in all aspects of the business to support channel initiatives

Instrumental in recommending and suggesting process improvement for identifying issues and developing and recommending solutions for greater efficiency

Provide proactive customer service driven to achieve revenue plan

Process/complete case management requirements for both light and full service model

Work with Marketing to develop campaigns

Support service initiatives to Tellus channel

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Graduate or equivalent GED

Experience with PCs in a Windows environment

Effective interpersonal and written communication skills

Ability to provide excellent customer service to both internal and external customers

Effective time management skills

Ability to prioritize and accomplish multiple tasks simultaneously

Capable of working independently as well as in a team environment

Ability to work in a self-directed fashion

Knowledgeable of all aspects of the business, including case design, underwriting, case management, carriers' niche, advanced sales, licensing and contracting and commissions

Three years of experience in sales, underwriting, case design and/or case management processing

Proven track record of excellent customer service

Solution-oriented, ability to go above and beyond

Results-oriented; ability to work creatively within guidelines

Excellent computer skills, proficient in Excel, Word, Outlook and Access

Excellent interpersonal skills and a collaborative management style

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10\20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\Participation\Poster\ES.pdf)

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

Growth: Advance your career with our learning and leadership development programs.

Innovation: Work in a forward-thinking environment that values new ideas.

Community: Be part of a supportive team that celebrates success together.

Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We're Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.

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