INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST I - EMERGENCY APPOINTMENT (HOMELESSNESS)
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INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST I - EMERGENCY APPOINTMENT (HOMELESSNESS)
Salary
$68,905.20 - $92,862.72 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
HH2545A-EA
Department
Department of Homeless Services & Housing
Opening Date
04/01/2026
Closing Date
4/7/2026 5:00 PM Pacific
Description
Benefits
Questions
Position/Program Information
Type of Recruitment
Open Competitive - Emergency
Filing Dates
Applications will be accepted from Thursday, April 2, 2026, at 8:00 a.m. (PT) until Tuesday, April 7, 2026, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, April 7, 2026, to be accepted.
Exam Number
HH2545A-EA
The LA County Board of Supervisors recentlydeclared a local state of emergency for homelessness (https://file.lacounty.gov/SDSInter/bos/supdocs/176661.pdf?) , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
The Department of Homeless Services and Housing is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst I vacancies related to the homelessness crisis.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Technical Support Analyst I.
Essential Job Functions
Installs, configures, maintains and tests computer hardware, software and peripheral equipment following established procedures.
Troubleshoots, diagnoses and resolves routine hardware, software and network connectivity problems.
Identifies trends in the reported problem calls and recommends improvements.
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
Prepares routine user or support staff instructions and procedures; may conduct formal and informal end user and support staff technical training and assist in the development of training and orientation materials.
Participates in hardware and software installation and upgrade projects.
Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
Configures basic software distribution tools.
May assist in the ordering of licenses for assigned software packages, in consultation with appropriate management or other information technology staff.
May provide application support to customers.
May assist in coordinating equipment delivery and change-out, software licensing compliance and inventory/asset control.
Requirements
Requirements to Qualify
One (1) year of experience within the last five (5) years installing, configuring, testing, troubleshooting, and repairing client computing devices (i.e., laptops, iPads, iPhones) or software in a Windows environment, in a centralized information technology organization*.
You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.
Special Requirement Information
*A centralized information technology (IT) organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit
License
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Physical Class
II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Desirable Qualifications
Experience working for a public homelessness services agency, such as LAHSA, within the last 6 months.
One (1) year of experience within the last five (5) years supporting Homelessness Services systems within a public agency performing one or more of the following:
Configuring and managing audio systems for live events of varying sizes-ranging from small meetings and press conferences to large productions serving 500+ attendees. Experience should include sound reinforcement, microphone setup, and real-time troubleshooting.
Troubleshooting Wifi Access Point devices.
Providing virtual technical assistance.
Additional Information
Exam Content
During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
Application and Filing Information
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please addEStranger @hr.lacounty.gov , as well asnoreply@governmentjobs.com,andinfo@governmentjobs.comto your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account onwww.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Social Security Number
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
Computer and Internet Access at Public Libraries
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
Anti-Racism, Diversity, and Inclusion (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Department Contact Name: Emily Stranger
Department Contact Email: EStranger @hr.lacounty.gov (AAvetyan@hr.lacounty.gov)
Tele@type Phone: (800) 735-2929
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone tele@type equipment may leave messages by calling the tele@type phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.
Veteran's Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran's credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\PPG\115.pdf
Revised September 2025
For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)
01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.CHECK YOUR ANSWER CAREFULLY.Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested.
I understand the above information and instructions.
02
This position works in support of the County's response to homelessness.
Yes, I understand and am willing to perform all necessary work duties.
03
Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add EStranger@hr.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
I understand the above information and instructions.
04
How much experience do you have within the last five (5) years installing, configuring, testing, troubleshooting, and repairing client computing devices (i.e., laptops, iPads, iPhones) or software in a Windows environment, in a centralized information technology organization*?
*A centralized information technology (IT) organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit
No experience
Less than 3 months
3 months to less than 6 months
6 months to less than 1 year
1 year or more
05
Please describe your experience that supports your response toQuestion #4, and include the following information:
Payroll Title
Department and Division/Section/Unit
Dates of Employment: FROM (mm/dd/yy) - TO (mm/dd/yy)
Number of hours worked per week
Duties performed
If you do not have experience in this area, please indicate "N/A".
06
DESIRABLE QUALIFICATIONS
The following questions relate to desirable qualifications. If you are eligible for hire, Hiring Managers may use your responses during the selection process. As such, it is important to answer these questions carefully and accurately to ensure you are fully considered.
I understand the above information and instructions.
07
Do you have experience working for a public homelessness services agency, such as LAHSA, within the last 6 months?
Yes
No
08
How much experience do you have working with a public homeless services agency, such as LAHSA?
No experience
Less than 6 months
6 months to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years to less than 4 years
4 years or more
09
Please describe your experience that supports your responses toQuestions #7 and #8, and include the following information:
Payroll Title
Department and Division/Section/Unit
Dates of Employment: FROM (mm/dd/yy) - TO (mm/dd/yy)
Number of hours worked per week
Duties performed
If you do not have experience in this area, please indicate "N/A".
10
How much experience do you have within the last five (5) years supporting Homelessness Services systems within a public agency performing one or more of the following?
Configuring and managing audio systems for live events of varying sizes-ranging from small meetings and press conferences to large productions serving 500+ attendees. Experience should include sound reinforcement, microphone setup, and real-time troubleshooting. 2. Troubleshooting Wifi Access Point devices.
No experience
Less than 3 months
3 months to less than 6 months
6 months to less than 1 year
1 year or more
11
Please indicate which area(s) you have experience in supporting Homelessness Services systems within a public agency.(select all that apply)
Configuring and managing audio systems for live events of varying sizes-ranging from small meetings and press conferences to large productions serving 500+ attendees. Experience should include sound reinforcement, microphone setup, and real-time troubleshooting.
Troubleshooting Wifi Access Point devices.
No experience
12
Please describe your experience that supports your responses toQuestions #10 and #11, and include the following information:
Payroll Title
Department and Division/Section/Unit
Dates of Employment: FROM (mm/dd/yy) - TO (mm/dd/yy)
Number of hours worked per week
Duties performed
If you do not have experience in this area, please indicate "N/A".
13
Do you have experience in providing virtual technical assistance?
Yes
No
14
Please describe your experience that supports your response toQuestion #13, and include the following information:
Payroll Title
Department and Division/Section/Unit
Dates of Employment: FROM (mm/dd/yy) - TO (mm/dd/yy)
Number of hours worked per week
Duties performed
If you do not have experience in this area, please indicate "N/A".
Required Question
Employer
County of Los Angeles
Address
**
Los Angeles, California, 90010
Website
http://hr.lacounty.gov
Please verify your email addressVerify Email
