Job Summary
The Senior Analyst, Hotel Technology is an individual contributor responsible for researching hotel property management systems (PMS) and rates and inventory management technologies (RMT), partnering closely with internal stakeholders to translate business needs into clear product and technology requirements. Working in a highly collaborative, cross-functional environment, this role supports the development and enhancement of technology solutions that drive incremental revenue, improve occupancy, and elevate guest satisfaction.
This role provides exposure to the full product development lifecycle, collaboration with internal technology teams and external partners, access to senior leadership, and the opportunity to directly impact a suite of products supporting more than 5,000 properties.
Key Responsibilities
Research & Industry Analysis
Research hotel property management and rates/inventory software to understand industry trends, competitive landscape, and emerging capabilities.
Develop deep expertise in proprietary property management systems and confidently present system functionality and enhancements.
Represent Hotel Technology in cross-functional discussions to enhance PMS, RMT, and other value-driving solutions.
Product Development & Delivery
Partner with stakeholders and subject matter experts to elicit, analyze, document, and manage business and functional requirements throughout the solution development lifecycle.
Collaborate with technical teams to clarify requirements and ensure delivered solutions align with defined needs.
Engage internal technology teams (including cE, IT Planning, Distribution, and EAS) and external partners (such as SkyTouch) to troubleshoot issues and deliver solutions.
Lead and partner on quality assurance activities, including test plans and test cases.
Communicate priorities, progress, and risks to internal stakeholders and leadership.
Business Analysis & Performance Measurement
Measure the performance of existing and new technology capabilities to maximize revenue, occupancy, and guest satisfaction.
Conduct quantitative and qualitative analysis to identify improvement opportunities and provide data-driven recommendations.
Communication & Enablement
Develop internal-facing communications including release notes, training materials, FAQs, and updates for supporting teams and stakeholders.
Qualifications
Required Experience
Minimum of 2 years of experience in a product analyst, business analyst, or similar role.
Demonstrated analytical and problem-solving experience with the ability to assess both macro- and micro-level issues.
Experience supporting product management initiatives and working knowledge of IT SDLC and/or agile methodologies.
Hospitality technology experience (PMS or RMT systems) preferred but not required.
Technical & Professional Skills
Proven market and competitive research capabilities.
Strong analytical skills using both quantitative and qualitative approaches.
Excellent verbal, written, and listening communication skills.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
Additional Skills & Competencies
Ability to work independently while collaborating effectively across distributed teams.
Comfortable working with remote and cross-functional partners.
Ability to analyze complex systems and ambiguous problems.
Strong organizational skills with the ability to manage multiple high-priority initiatives simultaneously.
Maintains confidentiality and models organizational values and performance principles.
Education Requirements
Bachelor's degree (BA/BS) from a four-year accredited college or university in Business (Operations Management or Marketing), Information Technology, or an equivalent combination of education and relevant work experience.
Salary Range
The salary range for this position is $75,000.00 to $88,000.00 annually.
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
LI-Onsite
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
