Sales Representative/Account Manager

voestalpine Roll Forming • Shelbyville, KY • 7h ago

Are you a high-energy and detail-oriented person who enjoys working with team members from all departments to help ensure our customers' success? Strongly skilled at communications and follow-through? This role can be located in Jeffersonville, IN or Shelbyville, KY. Apply now! What Would You Be DoingLead customer account activities relating to developing customer relationships and monitoring customer satisfaction. Accurately process and manage customer orders and inquiries to insure timely delivery. Manage customer pricing and maintain/improve gross profit for assigned customers. Provide monthly, quarterly, and annual forecasts by reviewing customer demand. Resolve issues negatively impacting the customer and effectively communicate with internal departments to improve response times to customers.Essential Duties and Responsibilities include the following. Others as assigned. Manages and implements customer pricing. Reviews customer pricing performance monthly and identifies areas for improvement.Implements contractual price changes where applicable. Investigates raw material inventory positions to ensure accurate pricing.Analyzes customer requirements and material needs. Process and coordinate customer orders in a timely manner.Create internal work orders to establish known customer demand.Communicate customer requirements and concerns into the planning process.Manage inventory levels of raw material and finished goods within allowable inventory turn goals while maintaining ability to deliver to the customer on time, every time. Maintain accurate customer and part records in our ERP databasePrepare part and customer analysis reports as requested.Investigates and resolves customer inquiries and coordinates RFC resources to resolve customer complaints.Produces new quotations for existing customers. Enters opportunities in Salesforce for estimates and material requests.Provides customer forecasts for accurate financial view of each plant location.Gathers information from internal and external sources to ensure forecast accuracy.Participates in customer meetings and Quarterly Business Reviews as required. Maintains accurate customer records in Salesforce.Ensures timely entry of Customer Health records, meeting notes, quality concerns, new business opportunities, and follow-up actions to support Sales Action Plans. Participates in New Product Launch Meetings. Validates customer requirements for initial launch and first production of new parts. Works closely with Scheduling, Production and Quality Departments to ensure customer satisfaction. Schedule: This exempt position will primarily work five days per week, eight hours per day. Primary schedule will be 8am-5pm Monday to Friday or similar.This is an onsite, remote-flexible position. QualificationsEDUCATION & EXPERIENCEExperience with customer-facing roles in sales, customer service, production planning or similar. Manufacturing environment, roll forming or metal forming experience preferred.Bachelor's Degree in business or related field preferred. In lieu of degree: Associate's degree and 2-4 years' experience or HS Diploma and 4 or more years' experience/training with selling or production planning/customer service in manufacturing setting. SKILLS & COMPETENCIES THAT ENABLE YOU TO SUCCEEDHighly proficient in Office software: Excel, Word, PowerPoint, and Outlook and ability to learn new software tools.Hands-on experience with CRM (SalesForce preferred) and ERP or MRP systems (Global Shop Solutions or SAP preferred).Excellent verbal and written communication skills. Able to read and interpret documents, write reports and correspondence, prepare presentations and speak effectively before groups of customers or employees.Good organizational and time management skills. Ability to work on multiple projects simultaneously while maintaining detailed and accurate documentation and meeting deadlines. Prioritizes appropriately.Strong interpersonal skills including ability collabora

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