Services Support Representative

Dollar Bank • Pittsburgh, PA • 2h ago

Reference #: 846270 The Services Support Representative is responsible for accurately, courteously, and efficiently processing payments, transfers, stop payments, product/account inquiries, histories, concerns, and requests. The Services Support Representative is also responsible for handling customer inquiries regarding the website, Online Banking, Text Message Banking, Zelle, and mobile apps. This includes inbound and outbound phone calls, web chats, and emails (including Secure Message Center). In addition, the Services Support Representative is responsible for supporting customers with challenges navigating Online Banking transactions, downloading mobile apps, and signing up for Text Message Banking. This position has a rotating schedule including some weekday evenings and some Saturdays. The Customer Service Center is open Monday through Friday from 8:00AM-8:00PM and Saturday from 9:00AM-3:00PM.

Education and Experience Requirements:

High School Diploma/GED required. College degree preferred.

At least one year of customer service experience required, preferably supporting online channels.

Certificate, Licenses and Registration Requirements:

None

Knowledge, Skill, and Ability Requirements:

Strong customer service orientation and experience.

Ability to assess customer needs and respond accordingly.

Ability to professionally and diplomatically handle emotionally charged situations.

Ability to learn Dollar Bank retail products/services, regulations, policies and procedures.

Excellent computer, internet, smartphone-including usage of apps-and technical skills required.

Ability to work independently and with a group.

Must have excellent interpersonal skills and a professional demeanor.

Must have strong problem-solving skills.

Excellent organizational and time management skills.

Ability to adapt to a changing environment.

Essential Functions:

Execute professional customer service techniques and consistently provide the highest level of customer service with a

friendly and patient demeanor.

Adhere to Bank and department regulations, policies, and procedures in performing daily assignments and tasks.

Process payments, transfers, stop payments, product/account inquiries, histories, concerns and requests in an accurate,

effective and efficient manner.

Offer customers assistance with their Online Banking questions; specifically, sign-up, password reissues, accessing Online

Banking and completing transactions within Online Banking.

Assist customers with downloading and navigating the mobile apps and mobile web.

Assist customers signing up for Text Message Banking - and the use of the system.

Keep management informed of customer issues/struggles within these channels to help drive traffic and increase

conversion.

Assist branch employees with inquiries regarding all of the online channels.

Assist with testing new designs and navigation for the online channels.

Handle some calls for online banking business customers.

Responsible for submitting and reviewing the website and Online Banking Problem forms.

Communicate with customers via email and Secure Message Center.

Contact customers regarding issues with their online accounts via outbound calling.

Recognize sales opportunities and refer sales leads to Account Sales. The Representative is responsible for performing a

quick analysis of the customer's needs based on account activity.

Active participation in ongoing customer service and sales training.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of

all position descriptions.

Supervisory Responsibilities: N/A

EEO Statement Dollar Bank is an Equal Opportunity Employer. Minority/Female/Veteran/Disabled

Similar Jobs

Summer Customer Service Representative Float- Chippewa Twp. - Beaver Falls, PA

WesBanco Bank • Beaver, PA • 2h ago

Management & Administrative

Reference #: 5001187375400 Back Summer Customer Service Representative Float- Chippewa Twp. 21-9054 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work...

2h ago

Go to Apply

Summer Customer Service Representative Float- Center Township - Monaca, PA

WesBanco Bank • Monaca, PA • 2h ago

Management & Administrative

Reference #: 5001187744300 Back Summer Customer Service Representative Float- Center Township 21-9069 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will wo...

2h ago

Go to Apply

Branch Manager, South/West Regions

Dollar Bank • Pittsburgh, PA • 2h ago

Management & Administrative

Reference #: 841053 The Branch Manager I participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for fostering a high-pe...

2h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Washington, Washington • 3h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

3h ago

Go to Apply

Administrative Coordinator - South Pittsburgh Region - Full Time

Highmark Health • Clairton, PA • 6h ago

Management & Administrative

Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: Provides a wide variety of administrative and staff support services to the organizational unit. ESSENTIAL RESPONSIBILITIES: Performs advanced admini...

6h ago

Go to Apply

Manager Operations - PA Operations

FirstEnergy Service Company • Arnold, PA • 10h ago

Management & Administrative

JOB DESCRIPTION This is an open position within FirstEnergy Service Co. This position is for a Manager, Operations and will be responsible for Butler, Arnold, Clarion, and Kittanning service centers. The selected candida...

10h ago

Go to Apply

Aging Care Management Supervisor 3 (Local Government) - Allegheny County

Commonwealth of Pennsylvania • Pittsburgh, PA • 13h ago

Management & Administrative

Reference #: 5280138 Salary $110,594.00 - $121,653.40 Annually Location Allegheny County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-45945-L0640 Department Local Government Division AN Allegheny Co...

13h ago

Go to Apply

Configuration/Quality Management Associate

Latitude Inc • Strabane, PA • 20h ago

Management & Administrative

Job Summary: The Configuration/Quality Management Associate is responsible for ensuring product quality, process control, and configuration management within a manufacturing environment. This role supports production ope...

20h ago

Go to Apply

Strategy Manager or Senior Manager - Utilities Industry aligned

Accenture • Pittsburgh, PA • 1d ago

Management & Administrative

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth an...

1d ago

Go to Apply

Business Process Management Lead

System One • Pittsburgh, PA • 1d ago

Management & Administrative

Position Title: Innovation Lead Position Location: 5 days onsite Pittsburgh, PA 15222 Position Duration: 3 month and extension ROLE/RESPONSIBILITIES: We are looking for someone with a strong process background (Lean, Six...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.