Account Services/Client Management Director CareBridge - CareBridge Growth and Client Success
Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services.
The Account Services/Client Management Director is responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results while actively driving growth through expanding existing client solutions. The ideal candidate will have strong relationship and account management skills, significant experience in client-facing roles with executive-level stakeholders, consulting experience, excellent oral and written communication skills, and a professional presence to effectively represent CareBridge.
How you will make an impact :
Managing client relationships, ensuring satisfaction with CareBridge's services, and facilitating communication between clients and internal teams for program services implementation.
Partnering with cross-functional operations and finance teams to forecast and track key operational and financial metrics.
Developing and maintaining relationships with leadership at managed care organizations, including performing site visits and conducting monthly and quarterly performance reviews.
Minimum Requirements:
Requires BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experience:
Proven leadership experience in healthcare preferred.
Strong relationship and account management skills, with significant experience in client-facing roles with executive-level stakeholders, consulting, and value-based care, is strongly preferred.
Experience in large-scale healthcare or state Medicaid and Medicare programs is strongly preferred.
Strong hands-on analytical experience with the ability to independently synthesize data into clear, concise PowerPoint presentations and client-ready reports, and confidently present findings and recommendations to clients and stakeholders is strongly preferred.
Proven track record of working in a dynamic, high-pressure environment where quick and effective decision-making is crucial, with exceptional strategic thinking, problem-solving skills, and adaptability, is highly preferred.
Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals is strongly preferred.
Excellent written, oral, presentation, and interpersonal communication skills, with the ability to navigate executive discussions and influence decision-making is preferred.
Proficiency in Microsoft Office products, notably PowerPoint for client presentations, Teams, Outlook, Excel, and Word, is strongly preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/) .
