Chief Technology Officer (Information Technology Manager 1 PUC)
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Chief Technology Officer (Information Technology Manager 1 PUC)
Salary
$103,081.00 - $156,636.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2026-46031-G0155
Department
Public Utility Commission
Division
PU Mis
Opening Date
03/30/2026
Closing Date
4/13/2026 11:59 PM Eastern
Job Code
G0155
Position Number
00100566
Union
Non Union
Bargaining Unit
A3
Pay Group
UT11
Bureau / Division Code
00171901
Bureau / Division
Bureau of Administrative Services
Worksite Address
400 North Street
City
Harrisburg, Pennsylvania
Zip Code
17120
Contact Name
Shannon Marciano
Contact Phone
717.787.8714
Contact Email
ra-puchr@pa.gov
Description
Benefits
Questions
THE POSITION
Are you a talented executive-level Information Technology (IT) professional that wants to serve the citizens of Pennsylvania, work with a great team and have more work-life balance? An exciting opportunity is open to serve as the Chief Technology Officer at the PA Public Utility Commission (PUC).
DESCRIPTION OF WORK
This position is the Chief Technology Officer for the PA Public Utility Commission (PUC). This position is a managerial position overseeing the PUC network, cloud, desktop/laptop services, help desk and cyber security teams. This position reports to the PUC Chief Information Officer (CIO).
This position will oversee and be responsible for the delivery of multiple concurrent high priority IT projects in these areas.
Primary responsibilities include:
Cloud Infrastructure and Management
Maintenance and Oversight of On-Premises servers and the PUC Network
Infrastructure and Cybersecurity Monitoring and Support
Disaster Recovery/COOP Planning and Testing
Production Incident Response
Cybersecurity Design, Implementation and Incident Response
Help Desk services
Management of Laptops and Desktops
Procurement
Telecommunications
Management of Network and Cybersecurity Teams
Work Schedule and Additional Information:
Full-time employment
Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
This position occasionally works evenings and on weekends.
Telework: Part-time work from home (telework) may be a potential feature of this position. The successful candidate is required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, Pennsylvania.
To be eligible to participate in telework, the employee's alternate (telework) worksite must meet the following requirements:
Within a reasonable travel distance of headquarters; and
Within the Commonwealth of Pennsylvania.
Please direct all questions regarding reasonable distance and the @type of available telework to the PUC Human Resource Office at ra-puchr@pa.gov or 717.787.8714.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator 2, or Information Security Specialist 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
Three years of technical information technology experience including two years of administrative information technology work, and a bachelor's degree;or
An equivalent combination of experience and training including two years of administrative information technology work.
Other Requirements:
You must possess a ITIL V4 (Information Technology Infrastructure Library) Certification.
You must possess a Microsoft Azure Fundamentals Certification.
You must possess one or more years of full-time professional experience managing multiple large scale IT infrastructure projects.
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Additional Requirement- Do you possess a ITIL V4 (Information Technology Infrastructure Library) Certification?
Yes
No
02
Additional Requirement- If you answered "Yes", please provide your certification number and expiration date.
03
Additional Requirement- Do you possess a Microsoft Azure Fundamentals Certification?
Yes
No
04
Additional Requirement- If you answered "Yes", please provide your certification number and expiration date.
05
Additional Requirement- Do you possess one or more years of full-time professional experience managing multiple large scale IT infrastructure projects?
Yes
No
06
Additional Requirement- If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with managing multiple large scale IT infrastructure projects
Your level of responsibility
07
Have you been employed by the Commonwealth of Pennsylvania as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator2, or Information Security Specialist 3 for one full year or more?
Yes
No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.]
09
Do you possess two or more years of full-time administrative information technology experience?
Yes
No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
11
How many years of full-time technical information technology experience do you possess?
3 or more years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
12
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
13
How much graduate coursework do you possess in information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
15 but less than 30 credits
Less than 15 credits
None
14
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
15
WORK BEHAVIOR 1 - DEVELOPING STANDARDS, POLICIES, AND PROCEDURES
Develops and implements information technology plans, standards, policies, and procedures to ensure the integrity, confidentiality, and availability of information owned, controlled, and processed.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience developing information technology standards, policies, and procedures. I was also responsible for implementing changes to these standards, policies, and procedures as necessary.
B. I have experience implementing information technology standards, policies, and procedures. I provided feedback and recommendations for changes to these standards, policies, and procedures as necessary.
C. I have successfully completed college-level coursework related to policy development or data analysis.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to the development and/or implementation of standards, policies, and procedures.
The @type(s) of standards, policies, and procedures you developed and/or implemented.
Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title(s)
Credits/Clock Hours
18
WORK BEHAVIOR 2 - PROJECT MANAGEMENT
Plans and implements data-related information technology projects. Determines the scope of projects, including cost and budget estimates, schedules, and resources needed. Defines individual roles and responsibilities to ensure adherence to the project plan. Monitors project progress against the established plan to ensure schedules are feasible and acceptable to involved parties. Evaluates project success.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience planning and implementing data-related information technology projects. I was responsible for monitoring project progress to ensure the project was on schedule and within the established budget.
B. I have experience implementing and monitoring data-related information technology projects to ensure the project was on schedule and within the established budget.
C. I have successfully completed college-level coursework related to information technology governance, project management, or project planning and implementation.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The specific duties you performed related to project management.
The @type(s) of projects you planned and/or implemented.
Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title(s)
Credits/Clock Hours
21
WORK BEHAVIOR 3 - SOFTWARE ARCHITECTURE EVALUATION
Evaluates software architecture performance against end user requirements, enterprise strategic plans, and established standards, policies, and procedures. Provides recommendations for changes or upgrades to the platform when negative trends are evident. Ensures appropriate corrective action is taken when necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience evaluating software architecture performance. I provided recommendations for changes or upgrades AND ensured that appropriate corrective action was taken.
B. I have experience evaluating software architecture performance. I was responsible for providing recommendations for changes or upgrades but someone else ensured corrective action was taken.
C. I have experience evaluating software architecture performance. Someone else provided recommendations for changes or upgrades based on my evaluation and ensured corrective action was taken.
D. I have successfully completed college-level coursework related to software architecture.
E. I have NO experience or coursework related to this work behavior.
22
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to software architecture evaluation.
Your level of responsibility.
23
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title(s)
Credits/Clock Hours
24
WORK BEHAVIOR 4 -CLOUD APPLICATION EVALUATION
Evaluates cloud application performance against end user requirements, enterprise strategic plans, and established standards, policies, and procedures. Provides recommendations for changes or upgrades to applications. Ensures appropriate corrective action is taken when necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience evaluating cloud application performance. I provided recommendations for changes or upgrades AND ensured corrective action was taken.
B. I have experience evaluating cloud application performance. I provided recommendations for changes or upgrades but someone else ensured corrective action was taken.
C. I have experience evaluating cloud application performance. Someone else provided recommendations for changes or upgrades based on my evaluation and ensured corrective action was taken.
D. I have successfully completed college-level coursework related to virtualization or cloud computing.
E. I have NO experience or coursework related to this work behavior.
25
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to cloud application evaluation.
Your level of responsibility.
26
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title(s)
Credits/Clock Hours
27
WORK BEHAVIOR 5 - SUPERVISION
Supervises staff by assigning work and establishing priorities and timeframes for completion. Reviews employee performance and prepares evaluation reports. Interviews prospective employees and recommends selection. Receives and resolves grievances and complaints. Counsels employees when necessary. Provides guidance to staff on complex issues and approves or denies leave requests. Identifies training needs and provides training to staff.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience performing a full range of supervisory duties, such as approving leave, reviewing employee performance, directing the work of subordinates, assigning training, conducting employment interviews, and addressing disciplinary issues.
B. I have experience as a lead worker. I have provided on the job training to newly hired staff, reviewed their work, or served as a team or group leader, but I was NOT responsible for employee discipline or hiring decisions.
C. I have successfully completed college-level coursework or training related to supervisory development, but I do not have at least six months of supervisory or lead work experience in a work setting.
D. I have NO experience or training related to this work behavior.
28
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to supervision or lead work.
Your level of responsibility.
29
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title(s)
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
