Teller

M&T Bank • Berlin, MD • 10h ago

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Berlin, Maryland, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Collections Specialist III

M&T Bank • Millsboro, DE • 3d ago

Finance, Accounting & Banking

Overview: Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections. Primary Responsi...

3d ago

Go to Apply

101204 - Teller

PNC • Salisbury, MD • 6d ago

Finance, Accounting & Banking

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

6d ago

Go to Apply

101204 - Teller

PNC • Berlin, MD • 1w ago

Finance, Accounting & Banking

1w ago

Go to Apply

Banking Services Operations Associate III - Credit Bureau Dispute

M&T Bank • Millsboro, DE • 2w ago

Finance, Accounting & Banking

Overview: Responds to incoming credit bureau disputes on one product @type (Mortgage or Consumer Lending) received from the credit reporting agencies or directly from the customer, while ensuring compliance with the Fair...

2w ago

Go to Apply

Retail Print Sales Specialist

Staples • Ocean City, MD • 1d ago

Retail & Hospitality

Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and i...

1d ago

Go to Apply

Customer Pickup Associate

Johnny Janosik, Inc • Laurel, DE • 1d ago

Management & Administrative

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1507347 Description Position Summary: The position is the initial contact for both internal and ex...

1d ago

Go to Apply

DCL-Return Lane Associate

Johnny Janosik, Inc • Laurel, DE • 1d ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1507345 Position Summary: The position is responsible for product movement, properly wrapping, and...

1d ago

Go to Apply

Landscape Operations Manager

BrightView • Dagsboro, DE • 3d ago

Management & Administrative

Description The Best Teams are Created and Maintained Here. Job Summary The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, reso...

3d ago

Go to Apply

Retail Coverage Merchandiser

Acosta Group • Frankford, DE • 4d ago

Retail & Hospitality

Retail Coverage Merchandiser General Information Company: ACO-US Location: FRANKFORD, Delaware, 19945 Ref #: 67058 Pay Rate: $ 15.00 Experience/skills and/or location may influence position wage rate Function: Merchandis...

4d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Berlin, MD • 4d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.