Principal Managing Partner - State & Local and Higher Education (SLED) practice

Workday, Inc • Chicago, IL • 13h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13374065

Your work days are brighter here.

Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you\'re building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.

About the Team

Workday\'s Managing Partner practice focuses on advising our most strategic accounts, creating a differentiated customer experience, advising on enterprise transformation, and stewarding subscribers of our Workday Success Plan in North America. We seek to serve our customers with relevant industry advice, practical ways to realize value from Workday\'s technology, and crafting peer networks for continuous innovation. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud and artificial intelligence journey.

About the Role

As the Managing Partner in our SLED practice, you are responsible for the overall success of an assigned group of highly valued and strategic deploying and production customers. The role develops and maintains customer executive relationships creating a vibrant partnership, curates a remarkable experience for our customers that leads to renewal and growth, actively addresses deployment risks and facilitates the successful deployment of the Workday solution, advocates for customers and facilitates Workdays response to opportunities to create enduring value. These outcomes are accomplished in collaboration with internal sales, consulting, and product teams.

Success is measured on customer satisfaction, subscription revenue retention, & subscription revenue growth.

About You

Establish and manage relationships with customer executives and

stakeholders creating a valued, long-term partnership with mutual accountability and serve as an extension of Workday leadership on assigned accounts

Maintain responsibility for Workday deployment and adoption success

guiding customers in successful enterprise transformation, planning and implementation of new features and products - most notably with artificial intelligence, and cultivating the environment for additional services to support the customers strategy

Collaborate with Account Executives and Service Executives to help

position and sell or upsell Workday product, deployment, and postproduction services, into your customer base and ensure theyre getting maximum value from the product

Provide advice to and participate in prospect sales cycles to help

support implementation related activities that will become part of their portfolio

Drive customer self-sufficiency by ensuring customers understand

what success looks like and how to engage with the Workday services and product organizations

Partner with workmates to position additional value available

through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem

Guide large, partner-led accounts with significant complexity such

as multi-institutional higher education systems, large local governments, or statewide deployment scope

Create and deliver MP-related deliverables with Success Plans, e.g.

strategic and engagement plans

Provide direction and support to Workday and partner project teams

especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues

Engage other service resources as necessary to support account

planning and feature adoption strategies

Leverage customer relationships as needed for prospect references

Basic Qualifications:

10+ years experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within theState & Local Government and/or Higher Education market

8+ years of developing and maintaining C-level relationships resu

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