Customer Service Representative

Florence Savings Bank • Northampton, MA • 3h ago

Customer Service Representative Regular Full-Time Hourly King Street,
Northampton, MA Are you looking for an employer that provides 4+ weeks
of PTO and benefits upon hire, focuses on advancement opportunities, and
has an overall average employee tenure of a decade? With tuition
reimbursement, wellness incentives, and a 401K plan with
dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we
offer: Competitive salary Generous paid time off 12 paid holidays
Dynamic work culture Fun work environment Weekly pay schedule Medical,
dental, vision and life insurance upon hire 401K plan with
dollar-for-dollar match Profit sharing bonus after two full calendar
years of employment Robust wellness program with monetary incentives
\$5,000 tuition reimbursement each calendar year We are currently
seeking candidates to join our exceptional team for the following
position: Job Title: Full-Time Customer Service Representative Location:
King Street, Northampton, MA Salary Range: \$20.81 To \$28.61
*Compensation for this position is commensurate with experience. The
posted range is intended to provide a general estimate and does not
guarantee a specific rate of pay. Position Summary: Provides superior
customer service to customers while placing an emphasis on relationship
building. Essential Functions: Consistently provides superior
professional service to internal and external customers. Consistently
meet expectations of teamwork, punctuality, and regular, reliable
attendance. Opens, maintains, and services deposit accounts and
ancillary services. Demonstrates an understanding of trusts, POAs, and
estates. Professionally answers questions and resolves problems for
customers and staff. Performs a variety of customer service-related
tasks, including, but not limited to redeeming US Savings Bonds,
notarizing documents, and processing domestic/international wires.
Creates awareness about products and services through needs exploration
and rapport building. Makes referrals as appropriate. Assists in
attaining branch sales goals by supporting and participating in branch
campaigns. May act as a safe deposit custodian by establishing and
closing safe deposit contracts, processing payments, and providing box
access. Possesses complete knowledge of teller functions to assist as a
teller as needed. Provides support to all branches. Other
Responsibilities: Assumes additional responsibilities as requested.
Education, Experience, and Skills Required: The following skills,
experience, or background are necessary (with or without accommodation)
for this position. High school diploma or GED required; additional
courses or CFT classes preferred. Minimum of two years of retail banking
and/or Customer Service experience with demonstrated leadership and
communication skills. Strong communication and interpersonal skills.
Strong knowledge of current technology and ability to adapt to changing
technology. Demonstrated commitment to customer service. Physical
Demands/Conditions Requirements: General Office environment. Uses
computer keyboard for extended period (90%) to enter transactions or
obtain account information and complete forms. Extensive use of
telephone. Stands or sits for an extended period (up to 7.5 hours per
day). Counts cash/coin for an extended period (up to 6 hours per day).
Carries bags of coin (up to 25 pounds). Ability to wear head set for
extended period to communicate with drive-up customers.

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