Front Desk Agent

Hilton • Deerfield Beach, FL • 6h ago

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Front Desk Agent

Location: null

Requisition ID: HOT0CFN2

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

Share this job

Similar Jobs

Front Desk

Marriott • Weston, FL • 6h ago

Retail & Hospitality

Additional Information Flexible Schedule preferred Job Number 26037003 Job Category Rooms & Guest Services Operations Location Courtyard by Marriott Fort Lauderdale Weston, 2000 N Commerce Pkwy, Weston, Florida, Unit...

6h ago

Go to Apply

Part Time Cook

Hilton • Deerfield Beach, FL • 6h ago

Retail & Hospitality

A Cook is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets. What will I be doing? As a Cook, you are...

6h ago

Go to Apply

Assistant Housekeeping Manager

Marriott • Fort Lauderdale, FL • 8h ago

Retail & Hospitality

Additional Information Job Number 26035880 Job Category Housekeeping & Laundry Location W Fort Lauderdale, 401 N Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, United States, 33304 VIEW ON MAP ( https://www.go...

8h ago

Go to Apply

Merchandising Retail Associate

PeopleReady • Hallandale, FL • 12h ago

Retail & Hospitality

Merchandising Retail Associate PeopleReady is now hiring Merchandising Retail Associates for Cirque du Soleil in Hallandale Beach! This is a unique opportunity to be part of an exciting, world-class experience through Ap...

12h ago

Go to Apply

Bistro

Marriott • Weston, FL • 1d ago

Retail & Hospitality

Additional Information Job Number 26037008 Job Category Food and Beverage & Culinary Location Courtyard by Marriott Fort Lauderdale Weston, 2000 N Commerce Pkwy, Weston, Florida, United States, 33326 VIEW ON MAP ( ht...

1d ago

Go to Apply

Overnight Front Desk Agent FT - Embassy Fort Lauderdale

Hilton • Fort Lauderdale, FL • 1d ago

Retail & Hospitality

This shift will be from 11:00pm - 7:30am. During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the ho...

1d ago

Go to Apply

Food and Beverage Supervisor-Bahia Mar Fort Lauderdale a Doubletree by Hilton

Hilton • Fort Lauderdale, FL • 1d ago

Retail & Hospitality

A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What...

1d ago

Go to Apply

Retail Salesperson

Bridgestone Americas • Delray Beach, FL • 1d ago

Retail & Hospitality

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

1d ago

Go to Apply

Retail Merchandising Specialist

Channel Partners • Boca Raton, FL • 1d ago

Retail & Hospitality

At A Glance If you enjoy completing independent projects, are interested in collaborating with renowned consumer electronics brands, and don't want to be stuck at a desk all day, then our Retail Merchandising Specialist...

1d ago

Go to Apply

Service Finance Dealer Advance and Progress Pay Manager

Truist • Boca Raton, FL • 2d ago

Retail & Hospitality

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.