Enterprise Account Manager

Reward Gateway Inc. • Boston, MA • 11h ago

Reward Gateway, together with Edenred, are a global market leader in
benefits and employee engagement. We help our clients and their leaders
to transform employee experience that will attract, engage and retain
top talent through employee benefits, strategic reward and recognition,
well-being, and much more. Success in this role requires a strong
Account Manager mindset, comfort with ambiguity, a high degree of
ownership, and a willingness to build while running. This is not a role
for someone looking for a fully built playbook. It is a role for someone
energized by helping shape one. Some of Your Responsibilities & Core
Duties will be: Own a portfolio of approximately 20 - 30 enterprise
commuter benefits accounts, serving as the primary strategic point of
contact post-sale Build and maintain strong relationships with senior
client stakeholders, including leaders in HR, Total Rewards, Finance,
and Operations Establish and lead a regular executive-level cadence with
clients, ensuring clear communication, alignment, and accountability
Drive retention and renewal outcomes by proactively identifying risks,
addressing issues early, and leading strategic renewal conversations
Carry a quota tied to retention and growth, balancing commercial
outcomes with long-term account health and strategic relationship
development Identify upsell and cross-sell opportunities within existing
accounts, helping define where growth opportunities exist and how to
pursue them Lead renewal discussions, RFP participation, and commercial
conversations, including pricing and contract terms when applicable
Partner closely with Client Success, Client Support, Product & IT teams
to coordinate delivery, manage escalations, and improve the overall
client experience Advocate internally on behalf of clients while helping
drive alignment and change across Product, Marketing, Operations, and
other internal teams Take ownership of shaping how enterprise account
management operates within Edenred Benefits, including identifying gaps,
proposing solutions, and helping implement new processes as the function
matures Work alongside business leaders to support the development of
account management tools and best practices, including CRM usage,
account planning, forecasting, and client feedback loops Maintain
accurate account documentation, pipeline visibility, and forecasting as
systems and tooling are built and refined The Experience and Key Skills
you will have: Proven experience in account management, client success,
or a similar client-facing role, supporting enterprise or larger
mid-market client Strong executive presence with the ability to
communicate clearly and confidently with senior stakeholders
Demonstrated ability to manage complex, multi-stakeholder relationships
both externally and internally High level of ownership and
accountability for client outcomes Experience operating in an
unstructured or evolving environment where progress requires initiative
and adaptability Strong organizational skills with the ability to manage
multiple priorities and timelines effectively Strong analytical and
problem-solving skills with a solutions-oriented mindset Willingness to
get into the details across client issues, internal workflows, and
cross-functional initiatives when needed A minimum of three years of
related experience required. Equivalent combination of education and
experience will be considered. Physical Requirements: Prolonged periods
of sitting at a desk and working on a computer Must be able to lift up
to 15 pounds at times Must possess the physical and mental abilities to
perform the tasks normally associated with an office position that
involves standing, sitting, reaching, manual dexterity to operate office
machines, stooping, bending to handle files and supplies, and mobility
to complete errands or deliveries

Similar Jobs

Account Manager I

Renaissance • Boston, MA • 11min ago

Management & Administrative

About Renaissance When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allow...

11min ago

Go to Apply

Account Manager

Forrester • Cambridge, MA • 14min ago

Management & Administrative

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best eve...

14min ago

Go to Apply

Account Development Manager

Avnet • Wilmington, MA • 14min ago

Management & Administrative

Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product'...

14min ago

Go to Apply

ServiceNow Engineer

ASM Research, An Accenture Federal Services Company • Boston, MA • 5h ago

Management & Administrative

Position Overview The ServiceNow Engineer provides advanced engineering, configuration, and integration support for the enterprise ServiceNow platform to ensure stability, scalability, and alignment with organizational s...

5h ago

Go to Apply

Senior Grants and Contracts Manager

Philips • Cambridge, MA • 5h ago

Management & Administrative

Sr. Grants & Contracts Manager At Philips, you'll play a pivotal role in advancing our mission to improve people's health and well-being through meaningful innovation. In this position, you will directly accelerate b...

5h ago

Go to Apply

Customer Service Associate

Walgreens • Tewksbury, MA • 5h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5h ago

Go to Apply

Utilities Industry Consultant/CIS transformation

Accenture • Boston, MA • 10h ago

Management & Administrative

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help re...

10h ago

Go to Apply

Senior Administrative Assistant - Global Converse

Nike • Boston, MA • 11h ago

Management & Administrative

The hourly rate for this position ranges from $24.13 in our lowest geographic market to $47.74 in our highest geographic market. Actual pay rate will vary based on a candidate's location, qualifications, skills and exper...

11h ago

Go to Apply

Technical Success Account Manager, Google Cloud Consulting, Telco

Google • Cambridge, MA • 11h ago

Management & Administrative

Technical Success Account Manager, Google Cloud Consulting, Telco corporatefare_ Google place Reston, VA, USA; Cambridge, MA, USA; +2 more; +1 more Advanced Experience owning outcomes and decision making, solving ambiguo...

11h ago

Go to Apply

Territory Lead, SMB Account Management Sales, New England

Uber • Boston, MA • 11h ago

Management & Administrative

About the Role The Territory Lead role focuses on accelerating the commercial growth of our Uber Eats merchant partners by establishing a high-performing Account Management function. You'll translate our global commercia...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.