Patient Services Representative - Cardiology (Sugar Land)

Houston Methodist • Sugar Land, TX • 10h ago

At Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

One year of healthcare or related experience

Experience in a healthcare related work environment preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Strong customer service, phone and scheduling skills

Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record

Knowledge of basic medical terminology

Ability to analyze and solve problems

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.

Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.

SERVICE ESSENTIAL FUNCTIONS

Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.

Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.

Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.

Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.

Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

FINANCE ESSENTIAL FUNCTIONS

Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.

Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Generates and communicates new ideas and suggestions that will improve quality or service.

Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No

Scrubs: No

Business professional: Yes

Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**

Travel specifications may vary by department

May require travel within the Houston Metropolitan area No

May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

One year of healthcare or related experience

Experience in a healthcare related work environment preferred

Company Profile:

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist's overall strategy to become one of the nation's leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an Equal Opportunity Employer.

Similar Jobs

Room Attendant- DoubleTree by Hilton Houston Medical Center

Hilton • Houston, TX • 4h ago

Hospital & Medical

"Be the Reason Guests Feel at Home - Join Our Housekeeping Team!" Be the reason guests smile when they walk into their room. At DoubleTree by Hilton Medical Center , we believe hospitality starts with cleanliness and com...

4h ago

Go to Apply

Home Health Physical Therapist

HCA Healthcare • Houston, TX • 12h ago

Hospital & Medical

Looking for a Physical Therapist to cover the Kingwood, Spring, Atascocita, Woodlands and Conroe areas Do you have the career opportunities as a Home Health Physical Therapist you want with your current employer? We have...

12h ago

Go to Apply

Physical Therapist (PT)

Genesis Healthcare • Houston, TX • 12h ago

Hospital & Medical

Overview At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential therapy for ch...

12h ago

Go to Apply

Diagnostic Sales Manager (Houston)

Antech Diagnostics • Houston, TX • 12h ago

Hospital & Medical

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to...

12h ago

Go to Apply

Medical Assistant Care Coordinator

Actalent • Houston, TX • 18h ago

Hospital & Medical

Medical Assistant Care Coordinator Job Description As a Patient Care Coordinator, you will play a crucial role in improving patient flow and enhancing the patient experience. You will be responsible for handling patient...

18h ago

Go to Apply

Clinical Pharmacy Specialist - Solid Organ Transplant

Veterans Affairs, Veterans Health Administration • Houston, TX • 1d ago

Hospital & Medical

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP applica...

1d ago

Go to Apply

Senior Patient Services Rep - Urology (Medical Center)

Houston Methodist • Houston, TX • 1d ago

Hospital & Medical

At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities...

1d ago

Go to Apply

Licensed Vocational Nurse

Wellpath • Richmond, TX • 1d ago

Hospital & Medical

You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring...

1d ago

Go to Apply

Physical Therapist I - PRN

Houston Methodist • Sugar Land, TX • 1d ago

Hospital & Medical

At Houston Methodist, the Physical Therapist I (PT) position is responsible for assessing patients and developing the therapy plan of care. This position provides education to patients, patient's family members, and/or c...

1d ago

Go to Apply

Sr Medical Assistant Certified

Houston Methodist • Houston, TX • 1d ago

Hospital & Medical

At Houston Methodist, the Senior Medical Assistant Certified (Sr. MA) position is responsible for functioning as an expert and demonstrates highly competent knowledge in the more technical and advances examinations and t...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.