Autonomous Vehicle Fleet Operations Manager (Remote)

Cognizant • Annapolis, MD • 2h ago

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations.

The General Manager will provide strategic leadership and operational oversight for 24/7 AV services. This role is accountable for driving organizational performance, ensuring client satisfaction, and fostering vendor and team excellence. The GM will act as the primary liaison for executive-level client engagement and lead initiatives that align with business objectives and growth strategies.

Key Responsibilities

Strategic Leadership

Define, plan and execute the overall operational strategy for AV services to meet business objectives.

Drive continuous improvement initiatives across processes, technology, and workforce management.

Align operational goals with organizational vision and client expectations.

Lead cross-functional collaboration among engineering, product, and business teams

Client Management

Serve as the executive point of contact for client relationships and strategic engagement.

Understand client business priorities and translate them into operational deliverables.

Conduct executive-level business reviews and ensure proactive communication on performance, risks, and opportunities.

Build long-term partnerships through trust, transparency, and consistent delivery.

Drive operational governance meetings with the client at the regular cadence (WBR/ MBR/ Quarterly/ One-on-one with client leadership)

Operations Oversight

Ensure seamless 24/7 AV operations with robust governance and risk management.

Accountable for SLA and KPI compliance across all operational units.

Implement scalable processes to support growth and service continuity.

Drive operational excellence through structured planning and execution.

Accountable for operational compliance and safety mitigation procedures

Vendor Management

Establish and maintain strategic vendor partnerships to optimize service delivery.

Negotiate contracts and ensure adherence to performance metrics.

Resolve escalations and foster collaborative relationships for mutual success.

Manage current partners' performance, expand new partners based on business needs / scale.

Performance & People Leadership

Build and lead a high-performing leadership team.

Set clear performance expectations and management, and provide coaching for continuous development.

Champion a culture of accountability, innovation, and collaboration.

Oversee workforce planning and succession strategies.

Financial & Reporting

Own P&L for AV operations and ensure financial targets are met.

Prepare and present executive-level reports on operational performance, financial health, and strategic initiatives.

Identify cost optimization opportunities without compromising service quality.

Risk & Problem Solving

Anticipate and mitigate operational risks through proactive planning.

Lead crisis management and ensure business continuity in high-pressure scenarios.

Drive innovative solutions to enhance efficiency and scalability.

Manage all sites (requires travel to all new / existing markets based on business needs)

Qualifications

Required Skills and Experience

10+ years of experience in operations leadership, with at least 5 years in a senior management role.

Proven track record managing large-scale, 24/7 operational environments.

Strong expertise in client relationship management at an executive level.

Demonstrated ability to manage P&L and deliver financial accountability.

Exceptional strategic thinking, organizational, and decision-making skills.

Excellent communication and stakeholder management capabilities.

Preferred Skills and Experience

Experience in the autonomous vehicle industry or technology-driven operations.

Ability to implement industry best practices and drive innovation at scale

Salary and Other Compensation:

The yearly salary for this position is between $140,00.00 - $160,000.00, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Technical Marketing Manager (Tektronix)

Ralliant • Annapolis, MD • 1h ago

Management & Administrative

Remote Job Title: Technical Marketing Manager - Americas (Energy Resilience: Power & Energy Solutions) Department: AMR Marketing Location: Americas (Hybrid / U.S. Headquarters Beaverton, OR), or Remote Reports To: Di...

1h ago

Go to Apply

UI/UX Designer - Manager - Consulting - Location OPEN

EY • Baltimore, MD • 2h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

2h ago

Go to Apply

UI/UX Designer - Manager - Consulting - Location OPEN

EY • Annapolis, MD • 2h ago

Management & Administrative

2h ago

Go to Apply

Renewal Operations Manager

Zoom • Annapolis, MD • 2h ago

Management & Administrative

What you can expectYou will own renewals forecasting, operational governance, and strategic planning that drive predictable retention outcomes. By partnering with Finance, Sales, and Customer Success, you will standardiz...

2h ago

Go to Apply

R&I Risk & Quality Data Scientist Senior Manager

PwC • Baltimore, MD • 2h ago

Management & Administrative

Specialty/Competency: IFS - Risk & Quality (R&Q) Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in data and analytics engineering focus on leveraging advanc...

2h ago

Go to Apply

Sales Manager

SCI Shared Resources, LLC • Davidsonville, MD • 3h ago

Management & Administrative

Life's not about a job, it's about purpose. At SCI, we put people first and value integrity and attention to detail in our work. We'll change everything you ever thought about working in the funeral services industry. Th...

3h ago

Go to Apply

Administrative Assistant

Westminster Management • Baltimore, MD • 5h ago

Management & Administrative

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization w...

5h ago

Go to Apply

Help Desk Technician - SWINGS - TS/SCI w/ poly

General Dynamics Information Technology • Annapolis Junction, MD • 10h ago

Management & Administrative

Req ID: RQ217053 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Communication,Hardware Tro...

10h ago

Go to Apply

DISA Business Development Manager

Amentum • Fort Meade, MD • 20h ago

Management & Administrative

Amentum is seeking a Business Development (BD) professional to accelerate Amentum's growth within the National Defense and Intelligence Communities; specifically, the Fort Meade customers. The successful candidate must h...

20h ago

Go to Apply

Deputy Chief Future Operations and Plans

Joint Activities • Fort Meade, MD • 20h ago

Management & Administrative

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must...

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.