Knowledge Manager

Link Solutions Inc • Aberdeen Proving Ground, MD • 4d ago

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, "Mission First, Customer Always".

We are ISO 9001:2008, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Knowledge Manager to join our team at Aberdeen Proving Ground, MD.

Must be a U.S. Citizen

Must have an active DoD Security Clearance.

Non-remote (relocation incentive available)

The Knowledge Manager will play a critical role in driving knowledge-sharing initiatives and developing scalable information practices to ensure personnel have timely access to documentation, standards, and technical guidance to improve overall operational performance at the Army Research Laboratory in Aberdeen Proving Ground, MD.

Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.

Job Responsibilities:

Oversee the development, organization, and maintenance of knowledge assets, including documentation, SOPs, troubleshooting guides, and best practices.

Implement and manage knowledge management (KM) processes using existing enterprise tools and systems.

Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel.

Enhance self-service support resources by improving article quality, searchability, and usability.

Collaborate with IT teams, analysts, and engineers to ensure the knowledge base aligns with evolving support needs and technical standards.

Promote knowledge sharing across teams to reduce resolution time and improve service delivery consistency.

Support documentation governance, version control, and compliance with ARL and DoD KM policies.

Provide reporting on content usage, knowledge base performance, and continuous improvement initiatives.

Participate in IT and telecom project teams, contributing to engineering documentation reviews and ensuring KM alignment with project goals.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Must be a US Citizen.

Must have an active DoD Security Clearance.

BA/BS in computer sciences or two (2+) additional years of relevant experience working in knowledge management, IT documentation, service delivery, or similar support functions.

IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

Must have ITIL v4, Six Sigma Green Belt, or Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification.

Ability to plan and implement large-scale network configurations and upgrades while minimizing downtime.

Preferred:

Experience with knowledge management tools and IT service management (ITSM) platforms (e.g., ServiceNow, SharePoint).

Familiarity with ITIL-based service delivery models and continuous improvement practices.

Proficiency with Microsoft Office products.

Experience creating and modifying documentation for technical processes and procedures.

Experience working in a Department of Defense (DoD) environment.

A problem solver and troubleshooter who thrives in resolving complex problems.

Strong self-starter requiring minimal supervision.

Excellent communication skills (written and oral) and interpersonal skills.

Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

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