Customer Service Representative

TEKsystems • Dallas, TX • 4h ago

Description

JOB SUMMARY:

Competency checklists completed for both skill sets required at CR1 level:

This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.

Every line of service - general info, calling codes (what you hear over the intercom at hispotials), patient transport, work orders (miantenance, EDS, CBRE, Biomed)

Supporting 30+ hospitals

Volume: 200-500 calls a day, on avergae 60 seconds a piece

no script

Ability to assist in special projects.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.

Ability to read and write in the English language.

Proficiency with the Microsoft Office Suite of software.

Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.

Ability to be successful in a stressful, fast-paced environment.

Education:

H.S. Diploma/GED Equivalent

Experience:

1+ year experience required

Skills

Call center, Customer service, Customer support, Emotional Intelligence, Healthcare Call Center, Patient Services, healthcare customer service

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas,TX.

Application Deadline

This position is anticipated to close on Apr 6, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Go to Apply

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